BUSINESS PROCESS ANALYST I/II/III/SR

Central Michigan University; Mount Pleasant (MI); Hybrid; USD 52,000 - 92,000; Full time

Job summary

Central Michigan University in Mount Pleasant is seeking a focused Business Process Analyst at multiple levels to document, analyze, and improve university-wide business processes. The role collaborates with stakeholders to define processes, identify inefficiencies, and recommend solutions that enhance operations across departments.

The position supports ERP transformation initiatives and may involve process audits, documentation, and mentoring of teams.

Qualifications

• Bachelor's degree (or four years of equivalent experience) in a relevant field.
• Proven data analysis, reporting, and visualization experience.
• Strong written and verbal communication skills including technical writing.
• Experience with process modeling and standard notation (BPMN/UML).

Responsibilities

• Consult with stakeholders to identify, define, and document business needs and objectives.
• Develop and document business process models with standard notation and tools.
• Translates requirements into clear functional specifications and prioritizes requirements.
• Leads requirements gathering sessions and facilitates stakeholder discussions.

Skills

Analytical techniques

Modeling notations

Lean Six Sigma

Microsoft Office

Written communication

Stakeholder facilitation

Education

Bachelor's degree or equivalent experience

Tools

Tableau

Power BI

Visio

UML

BPMN

Job description

Position Summary

The Business Process Analyst supports the university by assisting with the documentation, analysis, and improvement of business processes. This role involves collaborating with stakeholders to gather information, identify inefficiencies, and recommend solutions to enhance operations. They will work with stakeholders across the university to define processes and specify solutions which enable units to become more efficient and may conduct process audits to ensure the effectiveness of new processes. The level of the position (I, II, III, or Senior) reflects the scope of work, years of experience required, and level of autonomy.

Required Qualifications

Business Process Analyst I

• High school diploma or GED.
• One year of experience in business/systems analysis.
• Demonstrated understanding of analytical techniques.
• Demonstrated understanding of modeling notations and flowcharting.
• Basic understanding of process improvement methodologies (e.g., Lean, Six Sigma).
• Proficient in Microsoft Office Suite and basic data analysis tools.
• Demonstrated ability to identify specific business opportunities.
• Strong written and verbal communication skills including technical writing skills.
• Strong active listening, critical thinking, and analytical skills.
• Demonstrated resourcefulness and an ability to devise creative solutions to problems.
• Ability to negotiate effectively and assist with facilitating meetings.
• Ability to meet expectations as a reliable member of a team.
• Ability to elevate issues appropriately.

Business Process Analyst II

• Possess all of the required qualifications of a Business Process Analyst I, plus:
• Bachelor's degree or a combination of education and experience that equates to four years.
• Four additional years of experience in business/systems analysis.
• Demonstrated experience analyzing data to draw business-relevant conclusions and in data visualization techniques and tools.
• Demonstrated experience facilitating meetings and requirements gathering sessions.
• Demonstrated experience testing and mapping various business processes and protocols.
• Demonstrated knowledge in generating process documentation.
• Strong organizational and project management skills.
• Demonstrated ability to write clear and well-structured business requirements/documents.
• Advanced skills in Microsoft Office Suite and data visualization tools (e.g., Tableau, Power BI).
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements, and operational decisions.
• Ability to present information for decision making purposes with little to no direction.
• Ability to negotiate effectively and facilitate meetings.
• Strong time management skills and increased acumen for planning.

Business Process Analyst III

• Possess all of the required qualifications of a Business Process Analyst II, plus:
• Five additional years of experience in business/systems analysis.
• Proficiency in using business process modeling and analysis tools such as BPMN, UML, Visio, or other related programs.
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• Demonstrated expertise in leading large-scale initiatives with measurable outcomes.
• Strong problem resolution, negotiation, and influencing skills.
• Strong analytical skills with the ability to collect, study, and interpret complex data.
• Adaptability and a willingness to learn new skills.
• Proven ability to lead cross-functional teams and influence senior stakeholders.

Business Process Analyst Sr

• Possess all of the required qualifications of a Business Process Analyst III, plus:
• Five additional years of experience in business/systems analysis.
• Demonstrated ability to break-down complex business scenarios or problems into process and data models.
• Proven ability to ask tough questions and negotiate professionally and creatively to ensure the success of the organization and projects.
• Proven ability to easily balance the organization's strategic vision with the daily operations of projects.
• Comfortability with presenting at the senior executive level.
• Proven ability to successfully mentor others.

Preferred Qualifications

• Knowledge of the BABOK® Guide and the agile extension to the BABOK® Guide.
• Knowledge of the PMBOK® Guide and Standards.
• Knowledge of the Agile Software Development frameworks and principles.
• Demonstrated experience with change management methodologies.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma, BPMN).
• Knowledge of various enterprise level platforms widely used in higher education.
• Ability to resolve conflicts through effective stakeholder engagement.
• Ability to identify and document project risks, issues, assumptions, and dependencies.
• Ability to apply end-to-end thinking to business and system problems to ensure 'right first time' documentation and solutions.

Duties & Responsibilities

Business Process Analyst I

• Consults with stakeholders to identify, define, and document business needs and objectives, including current as-is workflows.
• Identifies and documents issues and risks, as well as the root causes to those issues and risks, and identifies areas for improvement.
• Uses various techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
• Develops and documents business process models with standard notation and tools to represent the process structure, logic, roles, inputs, outputs, and performance indicators.
• Translates conceptual user requirements into clear functional requirements.
• Works with business and delivery teams to prioritize requirements.
• Identifies and assists in prioritizing opportunities to streamline business processes.
• Creates process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Performs other duties as assigned.

Business Process Analyst II

• Performs all duties and responsibilities of the Business Process Analyst I, plus:
• Performs data discovery, analysis and modeling.
• Defines configuration specifications and business analysis requirements including reporting, alerting, integrations, and technical.
• Develops and implements optimized processes and procedures to enhance efficiency, productivity, and customer satisfaction.
• Presents information for decision making purposes.
• Collaborates with stakeholders to design and execute process improvement initiatives aligned with organizational goals.
• Communicates the tradeoffs of technical options, limitations, costs, and risks to business partners and works with them to shape requirements accordingly.
• Helps resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalates issues where appropriate.
• Collaborates with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruptions to operations.

Business Process Analyst III

• Performs all duties and responsibilities of the Business Process Analyst II, plus:
• Monitors and evaluates the effectiveness of implemented process changes, measuring key performance indicators, and making necessary adjustments for continuous improvement.
• Manages end-to-end process improvement projects with minimal supervision.
• Conducts in-depth analysis of complex workflows and recommend innovative solutions.
• Presents information at the senior executive level.
• Provides mentoring to team members.
• Assists with stakeholder engagement and organizational change management as changes are implemented.

Business Process Analyst Sr

• Performs all duties and responsibilities of the Business Process Analyst III, plus:
• Leads university-wide process improvement initiatives with significant complexity and scope.
• Helps strategy and business leaders understand, apply, monetize, and operationalize existing, new, and emerging technologies to transform and optimize business and operating models.
• Serves as a subject matter expert in process improvement and automation technologies.
• Engages key business stakeholders to identify business and technology innovation opportunities that enable and drive business strategy.
• Constructs deliverables that demonstrate how to move business processes toward realizing the University strategic goals and desired business outcomes.

Supervision Exercised

None.

Employee Group

Employee Group: Professional & Administrative -Salary

Pay Range

Pay Range: $52,000 - $92,000 per year (based on level)

Division

Division: President

Department

Department: University Transformation Office

Position Status

Position Status: Provisional

Position End Date

Position End Date: 09/30/2031

Employment Status

Employment Status: Full-Time

FTE

FTE: 1.0

Position Type

Position Type: 12 month

Weekly Work Schedule

Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as needed

Location

Location: Mount Pleasant, MI

Open Until Filled

Open Until Filled: Yes

About the Department

Central Michigan University is engaged in a multi-year enterprise resource planning (ERP) transformation initiative. This provisional position has been established to support the successful implementation of the selected ERP solution and related business process improvements, either through direct participation in project activities or by providing operational coverage for employees dedicated to the implementation effort.

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master's, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men's and women's Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It's part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state's largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city's central location in Michigan's Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Message to Applicants

Central Michigan University is dedicated to fostering an environment that is reflective of the communities we serve. We are especially interested in highly qualified candidates who will advance and promote CMU's mission, vision, and leadership standards.

This is a hybrid position with both remote and on-campus responsibilities. The position is expected to work on the Mount Pleasant campus a minimum of three days per week.

Equal Opportunity Statement

CMU is an Equal Opportunity Employer and institution. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex-based stereotypes, sexual orientation, transgender status, veteran status, or weight.

If you wish to see “Know Your Rights ” posters, please click here.

CMU does not discriminate on the basis of sex.

CMU does not discriminate on the basis of sex in the education program or activity that it operates, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.

Inquiries about the application of Title IX can be made to CMU's Title IX Coordinator, the US Department of Education's Assistant Secretary, or both.

CMU's Title IX Coordinator can be reached at:

Phone: [phone]

Office: 103 E. Preston St. Bovee University Center, suite 306

Mount Pleasant, MI 48858

Email: [e-mail]