Administrative Medical Assistant

Community Services Group - CSG; Lancaster (Lancaster County); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K

Job summary

Community Services Group (CSG) in Lancaster is seeking an Administrative Medical Assistant to greet clients, collect vital signs, and support the Telepsychiatry Program within the Adult and Youth MH Services Outpatient team.

You will work with providers and nurses, document in the EHR, maintain supplies, and help clients enroll in web tools like the CSG Patient Portal, while upholding Trauma-Informed Care principles.

Qualifications

• Bachelor’s Degree or high school diploma with Medical Assistant Certification.
• Healthcare/administrative experience preferred.

Responsibilities

• Greet clients and answer inquiries professionally.
• Coordinate with providers, nurses and staff for Telepsychiatry program.
• Set up televideo equipment daily.
• Interview individuals to obtain medical information and vital signs.
• Provide and review patient education materials to improve care.
• Document clinical information in the EHR.
• Maintain supplies and keep areas clean and organized.
• Assist clients with enrollment in web/mobile tools (CSG Patient Portal).
• Ensure appointments run on time and minimize wait times.
• Notify providers of client arrivals to keep schedules.

Skills

Vital signs

Customer service

EHR documentation

Interviews and data collection

Education

Bachelor’s Degree

Medical Assistant Certification

Tools

EHR system

Telemedicine equipment

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Summary

The Administrative Medical Assistant is responsible for gathering vital signs of clients who come to Community Services Group (CSG) provider locations, as well as maintaining the accuracy and integrity of client information and assisting with the administrative duties of the assigned provider location. As a member of the Mental Health Treatment (MHT) team, the Administrative Medical Assistant will learn and be cognizant of the principles of Trauma Informed Care, Recovery and Resiliency, and Self-Determination in order to fulfill the duties of their role. Understanding and aligning with the reason for CSG’s existence allows for the highest level of quality care to the individuals we serve. The Administrative Medical Assistant reports directly to the Director of Outpatient Services.

This position is part of our Adult and Youth Mental Health (MH) Services Outpatient Services in Lancaster.

Schedule: Monday-Friday, day hours.

Wage Information

Starting wage: $18.00/hour

Job Description

• Welcomes individuals and visitors by greeting them in a friendly and professional manner and answering and referring inquiries appropriately.
• Works directly with providers, nurses, and office support to ensure all aspects of the Telepsychiatry Program are addressed.
• Sets up and secures televideo equipment as needed on a daily basis.
• Interviews individuals to obtain medical information, vital signs, and anthropometric measurements.
• Provides and reviews individual education materials to enhance quality of care and improve overall health.
• Documents clinical information and response to educational materials in CSG’s Electronic Health Record (EHR).
• Maintains supplies and equipment and keeps the vital sign area and reception area neat and clean.
• Promotes and assists individuals with enrolling in web and mobile tools such as myStrength and the CSG Patient Portal.
• Optimizes individual and visitor satisfactions, as well as provider time by adhering to appointments in an accurate and timely manner and ensuring wait time is kept to CSG standards.
• Keeps individual appointments on schedule by notifying the provider of client’s arrival and ensuring wait time is kept to CSG standards.
• Ascertains individuals’ needs by anticipating clients’ concerns and answering any questions.
• Maintains individuals accounts by obtaining, recording, and updating demographic or health information.
• Ability to maintain professional and respectful interaction with individuals and co-workers.

Qualifications

This position requires one of the following combinations of education and experience: Bachelor’s Degree from an accredited college; OR a high school diploma or equivalency and a Medical Assistant Certification from an accredited institution.

CSG Offers Superior Perks & Benefits

• Medical, Dental, Prescription, & Vision Insurance available for employees, spouses, domestic partners, & dependents who qualify.
• Generous Paid Time Off & Other Paid Leave
• Extensive Paid Training
• Career Development Opportunities
• Flexible Pay Options through myFlexPay
• Family Medical and Parental Leave
• Flexible spending accounts for medical & dependent care
• Traditional or Roth 401K Plans with up to 4% employer match
• Employee Assistance Program (EAP)
• Life Insurance
• Wellness Opportunities
• Tuition Assistance
• Mentor/Mentee Opportunities

Health Insurance & Benefits availability will vary.

Make a positive impact not only in someone else's life but in your own life by becoming a valued member of the CSG Team!

Community Services Group is proud to be an Equal Opportunity Employer and values a diverse, inclusive workforce.