Administrative Manager

University of Wisconsin; Madison (WI); On-site; USD 71,000 - 85,000; Full time

Job summary

An established industry player seeks an Administrative Manager to enhance customer service operations within University Housing. This role involves managing logistics, supervising staff, and implementing operational policies to ensure efficient service delivery. The ideal candidate will have a strong background in hospitality or higher education, with a focus on exceptional customer service and operational excellence. Join a dynamic team dedicated to creating a welcoming environment for students and staff alike, where your contributions will directly impact the success of the university's housing programs.

Qualifications

• 3 years of supervisory experience in hospitality or higher education.
• Experience in managing customer service operations.

Responsibilities

• Manage customer service operations within Conference & Events.
• Supervise student staff and ensure operational efficiency.

Skills

Customer Service

Supervisory Skills

Event Management

Financial Management

Education

Bachelor's Degree in Hospitality

Bachelor's Degree in Event Management

Bachelor's Degree in Communications

Tools

StarRez

SharePoint

When2Work

Job description

Job Summary:

University Housing is a dynamic operation with an emphasis on high standards for administrative processes and excellent customer service. We are looking for someone to help manage customer service operations within the Conference & Events and Desk Services area of University Housing. This position will help to streamline administrative, hiring, and training activities for student and career staff.

Responsibilities:

Manages a program and/or programmatic activities. Initiates, develops, and implements operational services that support a defined project, program, work unit, or function to advance program goals and objectives. May supervise staff and/or approve unit expenditures.

• 10% Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement
• 15% Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
• 15% May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• 15% Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
• 15% Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
• 5% May assist in the development and monitoring of the unit or program budget and approve unit expenditures
• 5% Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
• 20% Hire, train, and supervise student staff

Tasks:

• Demonstrates and role models exceptional customer service.
• Provides support and assist as needed in the implementation of plans and procedures in the event of an emergency.
• Serves as a hearing officer and Designated Discipline Representative.
• Ensures processes and procedures are efficient and consistent
• Assists with financial audits, billing, and refunds.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Bachelor's Degree, or equivalent professional experience, in the fields of higher education, hospitality, event management, communications, or a related field.

Qualifications:

Required Qualifications:
- 3 years supervision experience
- At least 3 years of post-bachelor's degree experience in hospitality or higher education

Preferred Qualifications:
- Experience working with residence hall front desk operations
- Experience working within a university housing setting
- Experience work with StarRez, SharePoint and/or When2Work preferred
- Financial experience

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $71,200 ANNUAL (12 months)
Depending on Qualifications
This is a full-time appointment. The starting annual salary is $71,200 or higher based on qualifications and includes a competitive retirement and benefits package.

Additional Information:

Primary schedule for this position is 7:45am - 4:30pm, Monday through Friday. Schedule will be determined upon hire. Schedule alterations as operation and position expectations demand.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at [e-mail] 608-262-2766. Message and data rates may apply.

How to Apply:

Please submit a resume and cover letter within the online application system. In the cover letter please address your experience as it relates to this position.

Online applications must be received by 11:55pm on the deadline listed. We are unable to consider incomplete application materials. Applications for this position may be considered for future vacancies in this title within University Housing, including those which may have a different work schedule and/or requirements from this vacancy.

Contact:

Katie Smart
[e-mail]
608-262-6111
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Administrative Manager(AD005)

Department(s):

A85-UNIVERSITY HOUSING/EVENT MANAGEMENT

Employment Class:

Academic Staff-Renewable

Job Number:

313894-AS

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Division Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.