Administrative & Leasing Assistant - Property Management

HRI Properties; New Orleans (LA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Comprehensive health coverage

Competitive pay

Paid time off & holidays

Career growth & learning

Team culture & perks

Job summary

HRI Properties in New Orleans is seeking an Administrative Assistant to support daily operations at the apartment community, performing clerical tasks, customer service, and ensuring LIHTC and PBV program compliance while maintaining smooth front-office operations.

The role involves serving residents and vendors, managing leasing-related documentation, coordinating unit showings, and assisting the Property Manager with income verification and audits.

Qualifications

• 1+ year of administrative or office support experience.
• Experience in residential property management is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational, time management, and customer service skills.

Responsibilities

• Serve as the first point of contact for residents, applicants, vendors, and visitors.
• Manage the daily flow of front office operations.
• Collect required documentation from external vendors upon arrival for property services.
• Answer phones and respond to inquiries, directing calls to the appropriate person.
• Schedule appointments and assist with leasing.
• Assist applicants in completing rental applications and gathering required documentation.
• Prepare and process leasing packets, renewals, and move-in/move-out documentation.
• Coordinate unit showings, inspections, and move-in appointments.
• Support the Property Manager with income and asset verification and documentation.
• Ensure files meet LIHTC and PBV program requirements.
• Assist with rental payments, fees, and security deposit processing when needed.
• Manage work orders in Yard, Elite, and other software systems.
• Track deadlines such as annual recertifications and income verifications.
• Assist in preparing for audits.
• Track and update PBV waitlist.
• Distribute resident notices.
• Manage maintenance work orders in Yardi and communicate with residents regarding repairs.
• Accept packages and notify residents as needed.
• Collect parking information and issue decals.
• Coordinate maintenance for make-ready units with vendors.
• Coordinate resident communications and community activities.
• Perform other duties as assigned.

Skills

Administrative experience

Microsoft Office

Customer service

Organizational skills

Tools

Yardi

Job description

HRI Properties in New Orleans is seeking an Administrative Assistant to support daily operations at the apartment community, performing clerical tasks, customer service, and ensuring LIHTC and PBV program compliance while maintaining smooth front-office operations.

The role involves serving residents and vendors, managing leasing-related documentation, coordinating unit showings, and assisting the Property Manager with income verification and audits.