Administrative Lead: Process Improvement & HR Liaison

King County; Seattle (WA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

King County Metro Transit seeks an Administrator III to provide direct support to section managers, lead administrative staff, and drive process improvements across the Transit Facilities Division.

Responsibilities include interpreting data to guide decisions, coordinating special projects, supporting HR and payroll processes, and ensuring policy compliance with a strong emphasis on equity and service delivery.

Qualifications

• Experience performing business and administrative functions.
• Project or program management skills with data collection and analysis.
• Professional, courteous customer service and discretion.
• Collaborative team member valuing diversity.

Responsibilities

• Guide Transit Facilities administrative staff.
• Develop tools to assess administrative services and identify process improvements.
• Develop standard work procedures for consistency and efficiency.
• Provide training to staff on procedures to support knowledge transfer.
• Monitor compliance with administrative policies across the division.
• Evaluate administrative trends and best practices; recommend policy updates.
• Oversee payroll, leave processes, and grievances escalation.
• Maintain documentation for grievances, investigations, and minutes.
• Oversee records management for digital and physical documents.
• Lead special projects and coordinate agendas and LMRC meetings.

Skills

Administrative leadership

Project management

Data analysis

Customer service

Communication

Confidentiality

Interpersonal skills

Time management

Office software

Tools

Office Suite (Outlook, Word, Excel, Teams, SharePoint)

Job description

King County Metro Transit seeks an Administrator III to provide direct support to section managers, lead administrative staff, and drive process improvements across the Transit Facilities Division.

Responsibilities include interpreting data to guide decisions, coordinating special projects, supporting HR and payroll processes, and ensuring policy compliance with a strong emphasis on equity and service delivery.