Administrator III

King County; Seattle (WA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

King County Metro Transit seeks an Administrator III to provide direct support to section managers, lead administrative staff, and drive process improvements across the Transit Facilities Division.

Responsibilities include interpreting data to guide decisions, coordinating special projects, supporting HR and payroll processes, and ensuring policy compliance with a strong emphasis on equity and service delivery.

Qualifications

• Experience performing business and administrative functions.
• Project or program management skills with data collection and analysis.
• Professional, courteous customer service and discretion.
• Collaborative team member valuing diversity.

Responsibilities

• Guide Transit Facilities administrative staff.
• Develop tools to assess administrative services and identify process improvements.
• Develop standard work procedures for consistency and efficiency.
• Provide training to staff on procedures to support knowledge transfer.
• Monitor compliance with administrative policies across the division.
• Evaluate administrative trends and best practices; recommend policy updates.
• Oversee payroll, leave processes, and grievances escalation.
• Maintain documentation for grievances, investigations, and minutes.
• Oversee records management for digital and physical documents.
• Lead special projects and coordinate agendas and LMRC meetings.

Skills

Administrative leadership

Project management

Data analysis

Customer service

Communication

Confidentiality

Interpersonal skills

Time management

Office software

Tools

Office Suite (Outlook, Word, Excel, Teams, SharePoint)

Job description

Learn how Metro connects you with what matters

* This position is open to current King County Metro Transit employees only who have passed their probationary period in their current position. *

The King County Metro Transit Facilities Division (TFD) is hiring for an Administrator III position-an essential role that offers excellent benefits and the opportunity to be part of a mission driven collaborative team. The ideal candidate is highly organized and able to manage multiple administrative projects and priorities at once. This position provides direct support to Section Managers to ensure smooth operations and serves as the guide for other division administrative professionals, leading processes and ensuring consistent implementation across the division. This position also plays a key role in supporting division wide programs and helping interpret data to guide decision making.

We are seeking someone who:

• Values equity and inclusion and contributes to a respectful, welcoming workplace where all voices are heard and valued.
• Brings a solution-oriented mindset and can adapt in a fast-paced environment.
• Builds positive, productive relationships with both internal colleagues and external partners.
• Has a passion for streamlining processes, improving accuracy and making systems work better for everyone.

If you share this commitment and you're ready to contribute to a team that values professionalism, service, and continuous improvement we want to hear from you!

About Metro’s Transit Facilities Division:

King County Metro Transit’s FacilitiesDivisionmaintainsall Metro Transit properties, such as bus bases, park & rides, bus shelters, and offices and maintenance shops. Services include bus shelter repairs and replacements, bus shelter cleaning, trolley wire repairs, radio maintenance for buses, environmental spill clean-up, bus sign replacement, graffiti removal, and other facilities maintenance duties.Internally,teamprovides division-wide support functions for finance, budget, environmental compliance, safety, training, administrativeservicesand new employee orientation. Planning, inventory/materials management, work center, workforce management, functional asset management, general/maintenance agreements, systems support, capital infrastructure, sustainable resources/energy.

This recruitment may immediately fill one (1) Special Duty Assignment (SDA) position. This recruitment may be used to establish an eligibility pool to fill future Special Duty Assignment (SDA) vacancies that may occur over the next twelve (12) months.

WHO MAY APPLY:

This recruitment is open to current King County Metro Transit employees only who have passed their probationary period in their current position.

Applying our ACTIVATE values: being Accountable, Collaborative, Timely, and Impactful; how we Value Employees; staying Accessible; building what’s Trusted; and acting Equitably, is a daily responsibility and a foundational expectation for all King County employees. As the Administrator III, you will also:

• Guide Transit Facilities administrative staff.
• Develop tools to assess administrative services and identify process improvements.
• Develop and document standard work procedures for consistency and efficiency across the division.
• Provide training to staff on these procedures to support knowledge transfer and compliance.
• Monitor and support compliance with administrative policies and procedures across the division.
• Evaluate administrative trends and industry best practices; recommend policy updates and procedural changes to enhance service delivery.
• Serve as HR liaison for the division, supporting grievance tracking and protected leave processes.
• Maintain documentation for grievances, investigations, meeting minutes, and personnel actions.
• Oversee records management systems for digital and physical documents, ensuring accuracy and accessibility.
• Serve as the escalation point for administrative issues, including payroll, protected leave, and grievances.
• Coordinate and lead special projects across the division.
• Prepare agendas, attend and take minutes for Labor-Management Relations Committee (LMRC) meetings, grievances, and investigations.
• Assist with spending plans and budget maintenance activities.
• Recommend cost efficiency and service improvements.
• Provide oversight and troubleshooting for payroll processing.
• Serve as the division lead on travel policies and standards.
• Serve as division liaison in meetings that deal with administrative staff and other administrative duties as delegated.
• Provide direct support to section managers to ensure smooth operations.

To be considered eligible for this role, applicants must possess these MINIMUM QUALIFICATIONS:

• Demonstrated experience successfully performing business and administrative functions relevant to the responsibilities of this position.
• Demonstrated skill in project or program management, and the ability to apply principles and practices related to data collection, analysis, and program management into administrative duties.
• Professional, courteous, and tactful customer service skills that demonstrate discretion, patience, and the ability to follow through on commitments.
• The proven ability to be a productive and collaborative team member who values the diversity of opinions, perspectives, backgrounds, experiences, and cultures.
• Strong interpersonal skills to be able to foster effective working relationships built on trust and respect with an increasingly diverse team and external partners.
• Demonstrated ability to be detail-oriented, organized, and show initiative and resourcefulness in independently resolving problems and ensuring a quality work product.
• Demonstrated ability to document, prepare and communicate program information to key staff.
• Excellent written and verbal communication skills are required, including negotiation and facilitation skills.
• Skill in maintaining strict confidentiality in the handling of sensitive data and information involving matters internal to TFD and Metro.
• Data analysis skills that support their ability to make data-driven decisions, identify trends, and track program effectiveness.
• Demonstrated strong attention to detail. Proven ability to multi-task and remain organized in a fast-paced environment with multiple deadlines and changing priorities.
• Time management skills that demonstrate the ability to manage competing priorities, multiple projects, and daily responsibilities in an effective and efficient manner.
• Intermediate level proficiency with software and tools generally used by business and administrative staff, including Office products such as Outlook, Word, Excel, Teams, and SharePoint.
• A positive, collaborative, flexible disposition; equally adept at working independently or as part of a team.
• Advanced knowledge of financial information systems.

The most competitive applicants will possess these DESIRABLE QUALIFICATIONS:

• Knowledge of Metro Transit policy & procedures.
• Experience with Enterprise Assets Management or similar work order asset management system.
• Experience in implementing, initiating, and managing projects/programs.
• Demonstrated ability to coach, mentor and develop staff.
• Skill in translating technical information to non-technical audiences.
• Knowledge of Lean/Continuous Improvement principles.

CLASS CODE / PAY GRADE

2810300 / 63

UNION STATUS

This position is represented by Professional & Technical Employees (PROTEC), Local 17.

SELECTION PROCESS

Applications will be screened to determine whether candidates meet the minimum qualifications, as well as for clarity, completeness, and responsiveness to the application instructions above. Applications submitted that omit the required attachments will be considered incomplete and will be removed from further consideration. Applicants may be selected based on their submitted application, supplemental question answers, letter of interest, and resume. Highly competitive applicants may be asked to interview. Formal offers will be finalized after candidates have successfully completed any necessary pre-employment processes, such as internal record reviews or reference checks, etc. Applicants must have supervisor approval prior to taking a Special Duty Assignment.

WORK LOCATION AND SCHEDULE

The primary reporting location for this position will be at King Street Center (210 S Jackson St; Seattle, WA 98104). Work may also be required at other facilities throughout the Metro Transit service area.

This position follows a hybrid work schedule requiring a minimum of two (2) days per week onsite at King Street Center, consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs.

This position is anticipated to be scheduled 40 hours per week. This position is exempt from the provisions of the Fair Labor Standards Act and is therefore not overtime eligible. Work outside of the normal workday is required periodically.

SAFTEE RESPONSIBILITIES FOR AN EMPLOYEE

• Responsible for understanding the Metro Transit Safety Policy and their role in safety.
• Report all safety concerns.
• Follow safety practices and procedures as necessary to maintain a safe work environment and in conformance with applicable regulations, policies, and training.
• Report safety and security concerns and ideas to supervisors or anonymously through data collection system.

KING COUNTY'S VISION, MISSION, AND ACTIVATE VALUES UNITE US

King County serves residents with a relentless sense of urgency, delivering on commitments with transparency and accountability. We are action-oriented, creative problem solvers who collaborate across roles, engage directly with communities, and challenge the status quo to achieve meaningful impact. As a unified team, we uphold high ethical and stewardship standards, embrace change, stay curious, and continuously improve. Across all interactions, we listen first, act quickly, and stay aligned as a team to earn and sustain public trust. Learn more about our Vision, Mission, and ACTIVATE Values here and visit our Why work at King County page here.

KING COUNTY IS AN EQUAL EMPLOYMENT OPPORTUNITY (EEO) EMPLOYER

No person is unlawfully excluded from employment opportunities based on sex, race, color, national origin, ethnicity, religious affiliation, disability, sexual orientation, gender identity or expression, age except by minimum age and retirement provisions, pregnancy, status as a family caregiver, parental status, marital status, military status or status as a veteran who was honorably discharged or who was discharged solely as a result of the person's sexual orientation or gender identity or expression, citizenship or immigration status, genetic information, or other protected class. However, to the extent that distinction or differential treatment on the basis of citizenship or immigration status is authorized by either federal or state law, regulation, or government contract, it is not an unfair practice.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.