Administrative Intake Support Specialist Full Time First/Second Shift with Every Other Weekend Rotation

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) match

PTO

Tuition assistance

Employee assistance program

Tuition discount with Davenport Univ.

Job summary

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI is seeking an Administrative Intake Support Specialist to provide intake phone triage, patient reception, registration and admission. You will deliver compassionate, inclusive care and ensure accurate records while guiding patients through the admission process.

Responsibilities include crisis-call handling, switchboard management, insurance verification and courteous communication with patients and families, collaborating with multiple

Qualifications

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Strong interpersonal skills for interacting with patients, families and multi-disciplinary teams.

Responsibilities

• Provide intake phone triage and admissions support.
• Handle switchboard operations and route calls to appropriate staff.
• Conduct patient registration and insurance verification.
• Complete admission paperwork and support the assessment process.
• Assist with crisis calls and ensure a calm, professional response.

Skills

Customer service

Phone triage

Interpersonal skills

Education

Associate degree

Job description

Cost Center151 Contact CenterScheduled Weekly Hours40Work ShiftFirst Second Shift (United States of America)Shift & StatusWhat Will You Do?As an Administrative Intake Support Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. This position provides intake phone triage, customer reception, registration, external courtesy communication and completes admission in accordance with patient needs.Administrative Intake Support Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.Principal Duties and Responsibilities:Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.Complete phone triage intake for all HRS admission referrals.Reviews/monitors/collects program data, providing evaluation to enhance data.Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.Performs related office duties such as patient registration, insurance verification and courtesy phone calls.Able to manage and implement emergency procedures for the entire organization.Manage switchboard operations for the entire organization, directing customers to the requested persons.Orient patient to assessment process and complete admission paperwork.What Does This Role Require?Education/Experience:Associate degree or equivalent knowledge, skills, experience and abilities required.Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.What Benefits Do We Offer?Medical, dental, vision & life insurance plans403(b) retirement match contribution by Pine RestGenerous PTO for full and part time employeesTuition assistance & loan forgivenessEmployee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.Partnership with Davenport University provides generous discount on tuition for employees and family members.Notice:Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.Successful completion of a drug screen prior to employment is also part of our background process.The equivalent base pay range for this position is $17.90 - $25.06. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.