Bachelor Level Clinical Coordinator Contact Center Part Time (Thurs 7p-7a and every other weekend 11a-7p)

Pine Rest Christian Mental Health Svc; Grand Rapids (MI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision & life

403(b) retirement match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Davenport University discount

Job summary

Pine Rest Christian Mental Health Svc in Grand Rapids, MI is seeking a Bachelor's Level Clinical Coordinator. This role supports patient care by assessing needs, coordinating level of care, handling insurance details, and coordinating aftercare.

You will work with a multidisciplinary team to ensure a high-quality patient experience and compassionate care in a faith-based setting. Requirements include a Bachelor’s degree in Social Work or Psychology (or related field) and about one year of

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field required.
• Minimum of one year of related work experience preferred.

Responsibilities

• Collaborate with community agencies on behalf of clients and the organization.
• Handle crisis calls with professionalism and calmness.
• Coordinate workflow within a multidisciplinary team to ensure excellent patient experience.
• Establish therapeutic relationships with patients/clients and manage crises as needed.
• Serve as a liaison between community resources, payers, family, and care providers.
• Document and report information according to policies and procedures.

Skills

Crisis management

Communication

Team collaboration

Education

Bachelor's degree in Social Work or Psychology or related field

Job description

Cost Center151 Contact CenterScheduled Weekly Hours20Work ShiftShift & Statusone 7p-7a and every other weekend 11a-7pWhat Will You Do?As a Bachelor's Level Clinical Coordinator at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. Bachelor’s level Clinical Coordinators are responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence. Performs duties including but not limited to assessing patient needs and referring for determination of appropriate level of care, handling insurance information, gathering relevant information for clinicians, maintaining patient information, discharge planning and coordination of aftercare.Our Bachelor's Level Clinical Coordinators are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.Principal Duties and Responsibilities:Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.Responsible to document and report all necessary information according to established policies and procedures when applicable.What Does This Role Require?Education/Experience:Bachelor’s degree in Social Work, Psychology or related field required.A minimum of one year of related work experience preferred, in order to direct workflow and to effectively prioritize workload.What Benefits Do We Offer?Medical, dental, vision & life insurance plans403(b) retirement match contribution by Pine RestGenerous PTO for full and part time employeesTuition assistance & loan forgivenessEmployee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.Partnership with Davenport University provides generous discount on tuition for employees and family members.Notice:Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.Successful completion of a drug screen prior to employment is also part of our background process.The equivalent base pay range for this position is $19.76 - $29.64. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.