Administrative Intake Support Specialist Full Time First/Second Shift with Every Other Weekend Rotation

Pine Rest Christian Mental Health Svc; United States; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Match

Generous PTO for full and part-time

Job summary

Pine Rest is seeking an Administrative Intake Support Specialist to provide intake phone triage, reception, and admission processing. You will join a compassionate team delivering culturally inclusive care and ensuring a smooth patient journey through registration, verification, and intake procedures.

This on-site role supports crisis handling, data review, and coordination with a multi-disciplinary team to promote a positive patient experience across the organization.

Qualifications

• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills to relate to patients, families, and multidisciplinary team members.

Responsibilities

• Handle crisis calls professionally to determine next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Review and monitor program data, providing evaluation to enhance data.
• Collaborate with a multi-disciplinary team to ensure excellent patient experience.
• Perform office duties such as patient registration and insurance verification.
• Manage emergency procedures for the entire organization.
• Operate switchboard and direct callers to the right person.
• Orient patients to the assessment process and complete admission paperwork.

Skills

Customer service

Crisis call handling

Phone triage

Registration

Insurance verification

Team collaboration

Education

Associate degree

Job description

Cost Center 151 Contact Center Scheduled Weekly Hours 40 Work Shift First Second Shift (United States of America) Shift & Status

What Will You Do?

As an Administrative Intake Support Specialist at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. This position provides intake phone triage, customer reception, registration, external courtesy communication and completes admission in accordance with patient needs. Administrative Intake Support Specialists are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities

• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Complete phone triage intake for all HRS admission referrals.
• Reviews/monitors/collects program data, providing evaluation to enhance data.
• Works effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Performs related office duties such as patient registration, insurance verification and courtesy phone calls.
• Able to manage and implement emergency procedures for the entire organization.
• Manage switchboard operations for the entire organization, directing customers to the requested persons.
• Orient patient to assessment process and complete admission paperwork.

What Does This Role Require?

Education/Experience: Associate degree or equivalent knowledge, skills, experience and abilities required.

• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Interpersonal relationship skills necessary in order to relate to a wide variety of internal and external contacts including patients and families, multi-disciplinary treatment team members, other hospital employees, and a variety of individuals in the social sphere of the patient under treatment.

What Benefits Do We Offer?

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.

The equivalent base pay range for this position is $17.90 - $25.06. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.

Evidence-Based Hiring

At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization.

Why Assessments Matter

As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves.

• Personality Traits: 120 questions, approximately 20 minutes
• Career Interests: 90 questions, approximately 15 minutes
• Thinking Skills: 39 questions, approximately 20 minutes

These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys.

The Benefit to You

• Personalized JOFi Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest.
• Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future.

Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments.

Committed to Your Success

At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together!