Administrative Director -Community Programs & Hotlines

Safe Horizon; New York (NY); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Vacation Time

Paid Sick Time

Holidays

Medical

Dental

Vision

403(b) Retirement Plan

Life Insurance

Flexible Spending Account

Tuition Assistance Program

Commuter Benefits Program

Gym Reimbursement

Parental Leave

Employee Learning Center

Job summary

Safe Horizon is seeking an Administrative Director to oversee the administrative and fiscal operations of its Community Programs & Hotlines in New York. The role requires managing budgets, vendor payments, and contract reporting while coordinating with the Senior Director and VP to guide funding requests.

The position emphasizes trauma-informed, client-centered practice and cross-unit coordination. Candidates should have a Bachelor’s degree or equivalent experience and prior managerial

Qualifications

• Bachelor’s degree required or equivalent related experience.
• Prior managerial or supervisory experience needed.

Responsibilities

• Oversee administrative and fiscal operations of Safe Horizon’s Community Programs & Hotlines.
• Coordinate budgets, procurement, and contract reporting.
• Develop program goals and funding proposals with Senior Director input.
• Ensure compliance with audits and corrective actions as needed.
• Train staff on policies and procedures and liaison with internal units.

Skills

Budget management

Multi-tasking

Analytical thinking

Independent work

Organizational skills

Customer service

Verbal and written communication

Handling sensitive information

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Summary:

The Administrative Director is responsible for the oversight of the administrative and fiscal operations of Safe Horizon’s Community Programs & Hotlines.

Responsibilities:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches.
• Maintain a comprehensive working knowledge of Safe Horizon’s Community Programs and Hotlines’ federal, state, city, and private funding sources;
• With guidance from Senior Director, assist the Vice President of Community & Digital Services in the development of program goals and objectives for funding requests;
• Review reports and records of activities to ensure progress toward specified program objectives and modify or change methodology as required, redirecting activities and attaining objectives;
• Coordinate audits conducted by external auditors and prepare necessary corrective action plans, as required;
• Assist in the development of program procedures and practices based upon current concepts, findings from financial and program audits;
• Communicate policies and procedures to department staff and provide training as necessary;
• Act as principal liaison with related agency operating units – People Experience, Facilities, Legal, IT, etc.
• Manage program purchases and expenditures including all vendor payment requests, purchase requisition, service purchase orders, consultant agreements, expense reports and fee for service invoices, reconciliations;
• Manage contract related tasks included but not limited to drafting budget narratives, gathering requested documents, serving as internal communications liaison regarding contract documents;
• Manage, complete, and submit any required contract reporting;
• Support/ step in for other Administrative Directors when needed;
• Develop workflows to describe business processes for special projects
• Other duties and responsibilities as assigned by the Senior Director Program Operations

Interacts with:

• All levels of internal management and staff.
• All level of organization operations units.
• External contractors, funders and consultants.

Qualifications:

Knowledge and Skills:

• Strong budgetary, initiative, and interpersonal skills
• Ability to effectively multi-task with competing priorities and deadlines in a fast paced environment.
• Aptitude for analysis
• Ability to work independently and handle multiple responsibilities
• Excellent organizational, time management, and follow-up skills
• Exemplary customer service and interpersonal skills
• Ability to work with sensitive information
• Detail oriented
• Proficiency with Microsoft Word, PowerPoint, Excel, and Outlook
• Excellent verbal and written communications skills

Education:

• Bachelor’s degree required or equivalent related experience

Experience:

• Prior managerial or supervisory experience needed

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:

Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

Please follow this link to view complete EEO Law and complaint filing information: Know Your Rights: Workplace discrimination is illegal.

Hiring Range: $65,000- $72,000

Full-time Hours: 35 Hours per week

Full-time Benefits:

• Vacation Time
• Paid Sick Time
• Holidays
• Medical
• Dental
• Vision
• 403(b) Retirement Plan
• Company Life Insurance
• Medical/Dependent Care Flexible Spending Accounts
• Tuition Assistance Program
• Commuter Benefits Program
• Gym Reimbursement
• Parental Leave
• Employee Learning Center

Safe Horizon was named one ofCity&StateNew YorkTop Workplacesof2025 and2026 Top Workplaces