Administrative Customer Support (m/w/d)

Altana Pharma Deutschland S.L. (Nycomed Germany Holding GmbH); Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

Altana Pharma Deutschland S.L. (Nycomed Germany Holding GmbH) in Indiana, Pennsylvania, seeks a skilled professional for customer service in internal sales. Responsibilities include order processing, customer support, and preparing export documents.

The ideal candidate should have a commercial apprenticeship or equivalent and experience in customer service and export. Proficiency in German and English is required, along with IT affinity and a team-oriented approach.

Qualifications

• Experience in customer service and export.
• Very good German skills and good English skills.
• Resilience and flexibility required.

Responsibilities

• Order processing in internal sales.
• Customer support in day-to-day business.
• Preparation of export documents and formalities.

Skills

Customer service experience

IT affinity

Team player

Analytical thinking

Flexibility

Education

Commercial apprenticeship or equivalent qualification

Job description

Your responsibilities

• Order processing in internal sales
• Customer support in day-to-day business
• Organisational and administrative tasks in internal sales
• Preparation of export documents and formalities
• Support of the export department
• Maintenance of master data
• Main responsibility for creating customer price lists in coordination with the business line, including technical responsibility for the systems used (key user)
• Further development of digital processes in customer service
• Support of sales controlling through sales analyses

Your profile

• Commercial apprenticeship or equivalent qualification
• Experience in customer service and export
• Affinity for IT systems
• Very good German skills and good English skills
• Team player
• Resilience and flexibility
• Customer-oriented approach
• Analytical and interconnected thinking
• Open to change

Contact Person

Debora Dubach
HR Team
Phone: [phone]