Administrative Coordinator I - 60008030

State-of-South-Carolina; South Carolina; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave

15 days sick leave

13 paid holidays

Job summary

SC Department of Veterans’ Affairs is seeking an Administrative Coordinator I to support the Tuition Waiver Education Benefits program. The role involves telephonic customer service, data entry, and coordination with state colleges to ensure eligibility and compliance with SC laws.

Candidates should demonstrate strong communication and confidentiality in handling veteran information. Responsibilities include processing applications, preparing letters, collecting data for monthly reports, and

Qualifications

• Experience coordinating educational benefits or tuition programs is preferred.
• Strong customer-service and communication skills are required.
• Proficient with Microsoft Office (Word, Excel, Outlook) and data tracking.
• Knowledge of veteran education benefits and confidentiality protocols.
• Valid driver's license may be required.

Responsibilities

• Coordinate the SC Tuition Assistance for Certain War Veterans Children program (FT).
• Input and track all FT applications and transfer requests for eligibility per SC law.
• Prepare denial/approval letters and notify colleges and applicants.
• Collect data from state schools and prepare monthly summary reports for leadership.
• Provide customer service to the public, veterans, and families via phone, email, or in person.

Skills

Customer service

Data entry

Microsoft Office

Communication

Attention to detail

Education

High school diploma

Tools

VBMS

SHARES

Job description

Are you an experienced professional looking for new opportunities to further your career? The SC Department of Veterans’ Affairs is seeking a hardworking and dependable candidate just like you to apply! This position will offer great benefits with the state, including 15 days of annual and sick leave per year or more depending on applicable state service.

This role serves as the Tuition Waiver Education Benefits Coordinator for SCDVA, providing telephonic customer service to the general public, Veterans, widows, and their families concerning Veteran related education issues. Assists the Deputy Director of Veteran Services and Tuition Waiver Program Manager as needed. Ensures each state supported college, university, and technical college complies with the SC Tuition Assistance for Certain War Veterans Children laws. Oversees the quarterly, semi-annual, and annual summary, and statutory accountability reporting requirements. Utilizes work-flow processing and computer skills to include the Microsoft Suite Applications (Word, Excel, Access, and Outlook) daily.

Responsibilities of the Administrative Coordinator I:

• Serves as the coordinator for the SC Tuition Assistance for Certain War Veterans Children program; Free Tuitions (FT). Review/pre-screen incoming FT applications and transfer requests to determine eligibility IAW South Carolina Code of Laws, Section 59-111-20. Responsible for inputting and tracking all applications and data received pertaining to the tuition assistance program. Prepares denial/approval letters for signature and ensures notifications are distributed in a timely manner to the appropriate POC at each state supported college and applicant. Collects data from all state supported schools to prepare and submit monthly summary reports for SCDVA leadership. Assists in the completion of the annual report. Periodically provides input to update the FT application as applicable.
• Serves as an Administrative Coordinator for SCDVA providing customer service to the general public, Veterans, service members, and their families in person, telephonically, or through email. Coordinates mail pick-up and delivery with the Dept of Admin's Mail Division; and distributes mail to appropriate staff.
• Maintain and sustain PIV card and access to VA systems i.e. VBMS, SHARES, and other required systems. Responsible for verifying military service records, discharge characterization, and separation codes. Review DD214s and related discharge documentation through DPRIS as needed to ensure applicants meet statutory eligibility requirements. Knowledgeable and familiar with DD214 formats, discharge codes, and military personnel record systems. Display strong attention to detail, excellent communication skills, and a high level of professionalism when working with sensitive Veteran records. Ensure all military records handling follow appropriate confidentiality and data security protocols.
• Knowledgeable of federal education benefits available to Veterans and Veteran beneficiaries based on Veteran's periods of service, characterization of service upon discharge. A clear understanding of how to access Veterans benefits and properly coordinating with the appropriate federal beneficiary processing agency, when and if needed.
• Understand the integrated partnerships between state and federal systems pertaining to education opportunities for Veterans and their beneficiaries. Integrating the South Carolina Army and Air National Guard entities routinely to ensure education opportunities made aware and available, as appropriate.
• Other duties as assigned.

Minimum Requirements:

• A high school diploma and five (5) years of work experience in business management or administrative services; or an associate degree in a related field and three (3) years of administrative experience; or a bachelor's degree and two (2) years of administrative experience.
• Must have a valid Driver's License along with a clean driving record.
• Must have proficient with Microsoft Office.
• Must have excellent customer service skills.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Agency may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Additional Requirements:

• Position may require overnight travel.
• Position requires frequent stooping and/or bending.
• Position requires frequent lifting of 20 lbs.
• Position requires up-to-date certification(s).
• Position requires essential declaration.
• Position may be required to report to work during emergency situations.

The SC Department of Veterans’ Affairs is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The SC Department of Veterans’ Affairs offers an exceptional benefits package for full time (FTE) employees:

1. Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
2. 15 days annual (vacation) leave per year
3. 15 days sick leave per year
4. 13 paid holidays
5. Paid Parental Leave
6. S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
7. Retirement benefit choices *
   1. State Retirement Plan (SCRS)
   2. State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.