Administrative Coordinator, Housing Programs

Ywc; Charlotte (NC); On-site; USD 21,000 - 24,000; Part time

Benefits offered by this job

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability Insurance

9 Paid Holidays and 2 Floater Holidays

403(b) Retirement

YWCA Retirement Fund

Employee Assistance Program

Free YWCA Fitness Center

Job summary

YWCA Central Carolinas is seeking a part-time housing administrative assistant to support the housing department with written and phone correspondence, data entry and volunteer coordination. The role includes managing rent processing for the Women In Transition program and HMIS data reporting.

Requires an associate degree and 2+ years of office experience, strong organizational skills, and CPR/First Aid certification. Benefits include comprehensive coverage and holidays.

Qualifications

• Minimum Associate’s Degree or equivalent business courses/technical training required.
• Minimum of two years of office work experience and experience responding to high volume crisis calls required.
• Exceptional organization skills and comfortability with Google Workspace, Microsoft Office programs and astute at task management.
• Prefers prior experience working with individuals experiencing homelessness in a residential setting.
• Ability to de-escalate when needed and utilize critical thinking skills to prioritize concerns and ensure support and stability for participants.
• An AHA or Red Cross endorsed Adult/Child CPR, AED, First Aid certification is required and must be maintained while in this role.

Responsibilities

• Provides administrative support to the housing department through written and phone correspondence, data entry and presentation, volunteer coordination and support and other independent assignments as needed.
• Responds to and screens all housing inquiry crisis calls and WIT program referrals.
• Maintains Transitional Housing Resource Centers and WIT bulletin boards including postings and handouts assigning tasks to volunteers whenever possible.
• Oversees volunteer management of post-exit surveys by telephone and recording data.
• Maintains a database for addresses of WIT graduates.
• Manages rent and late fee processing for the WIT program, completing timely deposit tickets and submitting to finance, along with room transfers and moves.
• Serves as HMIS administrator, collating data and reports as required by the county in conjunction with the Director of Housing.
• Plans and promotes housing workshops and events within housing programs, manages event registration and distributes reminders, helps team generate participation.

Job description

YWCA Central Carolinas is seeking a part-time housing administrative assistant to support the housing department with written and phone correspondence, data entry and volunteer coordination. The role includes managing rent processing for the Women In Transition program and HMIS data reporting.

Requires an associate degree and 2+ years of office experience, strong organizational skills, and CPR/First Aid certification. Benefits include comprehensive coverage and holidays.