Junior Customer Operations Specialist

Corning Inc.; Town of Poland (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Corning Inc. is hiring a customer service professional to promptly and accurately process inquiries related to quotes, orders, status, returns, and warranties, delivering excellent service to customers.

You will resolve day-to-day problems via telephone, email, and our CRM tools, liaising with internal teams to ensure timely notification, action, and resolution of client issues. Develop deep product knowledge to address inquiries, report product failures to engineering via SAP, and provide

Responsibilities

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams via SAP
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions

Job description

The company built on breakthroughs.
Join us.

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company, and the world, forward.

At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.

Come break through with us.

Corning’s businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

• Trusted products that accelerate drug discovery, development, and delivery to save lives
• Damage-resistant cover glass to enhance the devices that keep us connected
• Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light
• Precision glass for advanced displays to deliver richer experiences
• Auto glass and ceramics to drive cleaner, safer, and smarter transportation
• Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

Responsibilities

RESPONSIBILITIES:

• Promptly, professionally, and accurately process inquiries regarding quotes, orders, status, complaints, returns, and warranties
• Resolve day-to-day problems with customers via telephone, email, and our Customer Relationship Management tool(s)
• Build expert, dynamic knowledge of the company's products and processes to effectively address customer inquiries
• Communicate product failures to engineering and product development teams via SAP
• Liaise with internal teams to ensure timely notification, action, and resolution of client issues
• Conduct research using available resources to provide comprehensive and satisfactory responses to customer questions