Administrative Coordinator (7031)

Regional One Health; Memphis (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Regional One Health in Memphis, TN seeks an organized administrative professional to support Case Management and Social Work staff. You will coordinate daily office tasks, manage files, and ensure timely processing of referrals and authorizations, while maintaining confidentiality.

Responsibilities include data entry, minutes, time and attendance, and collaboration with hospital staff to support patient discharge planning and community resources.

Qualifications

• Associate's degree or equivalent in business/office administration.
• Minimum 2 years administrative/office experience.
• Healthcare setting experience preferred.

Responsibilities

• Coordinate daily office activities to support Case Management and Social Work staff.
• Prepare information and maintain file systems.
• Handle data entry and monthly statistical data.
• Take minutes and maintain staff meeting notebooks.
• Process time and attendance records for departmental staff.
• Maintain confidentiality of patient information and HIPAA compliance.

Skills

Administrative support

Data entry

Document management

Communication skills

Education

Associate's Degree or equivalent

Job description

Job Details: Job Location: Case Management - Memphis, NH 38103, Position Type: Full Time, Travel Percentage: None, Job Shift: Day, Job Category: Administrative Support Services,

Job Summary

Coordinates the daily office functions to support Case Management and Social Work staff by accurately preparing necessary information, maintaining file systems and assisting with all office procedures in a timely fashion. Coordinates the computer information systems to ensure accurate data is maintained.

Key Job Responsibilities

Essential Function

Plans and coordinates office activities and performs administrative/secretarial activities. Handles administrative matters in accordance with established time frames and guidelines. Ensures confidentiality of information.

• Acts as administrative support to departmental staff
• Receives CMNs (Certificate of Medical Necessity) from home health agencies and durable medical equipment companies to obtain authorization for requested services. Ensures that required information is correct and ensures that appropriate signatures have been obtained. Responsible for ensuring that homecare initial hospital orders are signed by the appropriate physician and returned within a timely manner to the appropriate community agency.
• Works collaboratively with the Case Managers and Social Workers in discharge planning to find the most appropriate level for long term care. Keeps staff abreast of status regarding approval/denials for long term care.
• Ensures that the Resource Directory is updated and Social Workers are kept knowledgeable of additional community resources.
• Forwards insurance verifications to assigned case manager.
• Submits inpatient lists to applicable managed care organizations daily.
• Performs data entry.
• Prepares statistical data each month.
• Takes minutes and maintains notebooks of all staff meetings.
• Processes and maintains time and attendance records for departmental staff.

Performs departmental specific tasks to support managerial and administrative staff as required for efficient operation of the department. Offers further assistance as requested in assuring appropriate support of a patient's admission, discharge and follow-up.

Interacts and works collaboratively with patient/family/hospital staff and outside representatives or agencies in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.

Maintains confidentiality of patient, department and/or hospital information. Adheres to established department and organization policies in releasing patient information (i.e. HIPAA, Confidentiality, and Compliance Policies).

Reviews and verifies forms, reports and documents for accuracy and completion. Forwards completed documents to applicable departments and external organizations.

Qualifications

Education

• Associate's Degree or equivalent education/experience in business, office administration or related field Required

Work Experience

• Minimum 2 years experience administrative or office experience or equivalent education/experience, preferably in a healthcare organization Required