Administrative Coordinator

Regional One Health; Memphis (TN); On-site; USD 36,000 - 50,000; Full time

Job summary

Regional One Health in Memphis is seeking an organized office coordinator to support Case Management and Social Work staff, handling clerical tasks, file maintenance, and information verification.

You will manage time-sensitive documents like CMNs, coordinate data entry, prepare monthly statistics, take minutes, and ensure HIPAA compliance while maintaining confidentiality.

Qualifications

• Performs administrative/secretarial tasks within established timelines.
• Maintains confidentiality of patient and department information (HIPAA).
• Coordinates office activities to support Case Management and Social Work staff.

Responsibilities

• Prepare and verify CMNs (Certificate of Medical Necessity) for authorization.
• Process and maintain time and attendance records for department staff.
• Take minutes and maintain staff meeting notebooks.
• Submit inpatient lists to managed care organizations daily.
• Perform data entry and prepare monthly statistics.

Skills

Administrative support

Data entry

Confidentiality

Communication

Education

Associate's Degree or equivalent

Tools

Microsoft Office

Job description

JOB SUMMARYCoordinates the daily office functions to support Case Management and Social Work staff by accurately preparing necessary information, maintaining file systems and assisting with all office procedures in a timely fashion.Coordinates the computer information systems to ensure accurate data is maintained.Key Job ResponsibilitiesEssential FunctionPlans and coordinates office activities and performs administrative/secretarial activities. Handles administrative matters in accordance with established time frames and guidelines. Ensures confidentiality of information.Acts as administrative support to departmental staffReceives CMNs (Certificate of Medical Necessity) from home health agencies and durable medical equipment companies to obtain authorization for requested services. Ensures that required information is correct and ensures that appropriate signatures have been obtained. Responsible for ensuring that homecare initial hospital orders are signed by the appropriate physician and returned within a timely manner to the appropriate community agency.Works collaboratively with the Case Managers and Social Workers in discharge planning to find the most appropriate level for long term care. Keeps staff abreast of status regarding approval/denials for long term care.Ensures that the Resource Directory is updated and Social Workers are kept knowledgeable of additional community resources.Forwards insurance verifications to assigned case manager.Submits inpatient lists to applicable managed care organizations daily.Performs data entry.Prepares statistical data each month.Takes minutes and maintains notebooks of all staff meetings.Processes and maintains time and attendance records for departmental staff.Performs departmental specific tasks to support managerial and administrative staff as required for efficient operation of the department. Offers further assistance as requested in assuring appropriate support of a patient’s admission, discharge and follow-up.Interacts and works collaboratively with patient/family/hospital staff and outside representatives or agencies in a customer responsive and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.Maintains confidentiality of patient, department and/or hospital information. Adheres to established department and organization policies in releasing patient information (i.e. HIPAA, Confidentiality, and Compliance Policies).Reviews and verifies forms, reports and documents for accuracy and completion. Forwards completed documents to applicable departments and external organizations.QUALIFICATIONSEducationEducation LevelEducation DetailsRequired/PreferredAssociate's Degreeor equivalent education/experience in business, office administration or related fieldRequiredWork ExperienceExperienceExperience DetailsRequired/PreferredMinimum 2 years experienceadministrative or office experience or equivalent education/experience, preferably in a healthcare organizationRequired