Administrative Coordinator 2 - EC

Education-State Activities; Baton Rouge (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

The Louisiana Department of Education in Baton Rouge is seeking an Administrative Coordinator 2 to serve as the front-line contact for the Child Care Assistance Program (CCAP). You will research and respond to inquiries, escalate issues, and route communications to the appropriate staff.

This part-time, 1245-hour annual position focuses on accurate information delivery, public service, and coordination with CCAP Household Eligibility staff to support families seeking eligibility determinations.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Following Policies and Procedures to maintain compliance with applicable rules.

Responsibilities

• Receive, research and respond or refer complaints related to the CCAP Household Eligibility program.
• Utilize available systems to research and provide responses to inquiries about CCAP eligibility, status, and questions.
• Work with CCAP Household Eligibility staff to resolve escalated issues received by email.
• Assist CCAP Household Eligibility staff with sorting, logging, and scanning mail from stakeholders and the general public.
• Route emails to the appropriate LDOE contact.

Skills

Communication skills

Multitasking

Policy following

Job description

This position is located in Baton Rouge, LA

Office of Early Childhood Operations

Join the Louisiana Department of Education (LDOE) and become a critical point of contact for families seeking vital resources! This Administrative Coordinator 2 role is the front-line communication of the Child Care Assistance Program (CCAP), directly impacting access to education and support across the state.

This position is ideal for an organized, compassionate, and highly effective communicator who thrives in a fast-paced environment. You'll serve as a core representative on our CCAP Communication and Systems team, using specialized eligibility systems to provide accurate information and resolution to stakeholders.

This role offers a unique mix of direct public service and specialized program administration. You'll be instrumental in ensuring families receive timely and correct information about their eligibility for the Child Care Assistance Program, directly contributing to the LDOE's mission to support Louisiana's children and families.

Applicants with the following experience are encouraged to apply:

• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written and verbal communication skills

Candidates with the following skills and competencies are encouraged to apply:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

One year of experience in administrative services.

EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

As an Administrative Coordinator 2, you'll help create a positive first impression for every person you encounter through email or phone. In this role, you will:

• Receive, research and respond or refer complaints related to the CCAP Household Eligibility program.
• Utilize the available systems to research and provide responses to inquires related to CCAP eligibility, application status, and general program related questions.
• Work with CCAP Household Eligibility staff to resolve escalated issues received by email.
• Assist CCAP Household Eligibility staff sort, log, and scan mail from stakeholders and the general public.
• Route emails to the appropriate LDOE contact.

Position-Specific Details:

Appointment Type: This is a part-time WAE position and is not eligible for benefits or paid holidays and has a limit to the number of hours worked (maximum of 1245 hours) in a 12-month period, beginning with the first day of employment.

Work Location: The person hired for this position is expected to regularly report to the Baton Rouge office.

Work Schedule: Work hours are Monday -- Friday. Work hours will be determined

Compensation: The salary offered will be determined based on qualifications and experience.

Contact Information:

For further information about this vacancy contact:
Louisiana Department of Education – Human Resources
PO Box 96064
Baton Rouge, LA 70804
[e-mail]

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.