CCAP Eligibility & Communications Coordinator

Education-State Activities; Baton Rouge (LA); On-site; USD 17,000 - 25,000; Part time

Job summary

The Louisiana Department of Education in Baton Rouge is seeking an Administrative Coordinator 2 to serve as the front-line contact for the Child Care Assistance Program (CCAP). You will research and respond to inquiries, escalate issues, and route communications to the appropriate staff.

This part-time, 1245-hour annual position focuses on accurate information delivery, public service, and coordination with CCAP Household Eligibility staff to support families seeking eligibility determinations.

Qualifications

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a deadline-driven environment.
• Following Policies and Procedures to maintain compliance with applicable rules.

Responsibilities

• Receive, research and respond or refer complaints related to the CCAP Household Eligibility program.
• Utilize available systems to research and provide responses to inquiries about CCAP eligibility, status, and questions.
• Work with CCAP Household Eligibility staff to resolve escalated issues received by email.
• Assist CCAP Household Eligibility staff with sorting, logging, and scanning mail from stakeholders and the general public.
• Route emails to the appropriate LDOE contact.

Skills

Communication skills

Multitasking

Policy following

Job description

The Louisiana Department of Education in Baton Rouge is seeking an Administrative Coordinator 2 to serve as the front-line contact for the Child Care Assistance Program (CCAP). You will research and respond to inquiries, escalate issues, and route communications to the appropriate staff.

This part-time, 1245-hour annual position focuses on accurate information delivery, public service, and coordination with CCAP Household Eligibility staff to support families seeking eligibility determinations.