Administrative Coordinator

Ascend Talent Solutions

Washington (District of Columbia)

On-site

USD 60,000 - 65,000

Full time

14 days+

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Job summary

A property management firm is seeking a Tenant Services Coordinator in Washington, DC. This full-time role involves supporting property operations, maintaining tenant and vendor relations, and handling accounts payable/receivable. Ideal candidates should have strong communication skills, a high school diploma, and proficiency in MS Office tools. Experience with MRI and Yardi software is preferred but not required.

Qualifications

High school diploma required; associate or bachelor’s preferred.
Experience with MRI and Yardi software preferred, but not required.
Professional demeanor and excellent interpersonal and customer service skills required.

Responsibilities

Support property operations for an office portfolio.
Maintain good tenant and vendor relations.
Manage accounts payable and receivable at the property level.

Skills

Excellent communication skills

Interpersonal skills

Computer literacy

Customer service skills

Education

High school diploma

Associate or bachelor’s degree

Tools

MS Word

Excel

PowerPoint

Outlook

MRI software

Yardi software

Job description

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Ascend Talent Solutions provided pay range

This range is provided by Ascend Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

Our client is seeking a Tenant Services Coordinator to join their team fulltime. This is an onsite position in Washington DC.

POSITION RESPONSIBILITIES

The Tenant Services Coordinator is responsible for supporting property operations for an office portfolio. This person will assist in effectively implementing procedures, cost controls and policies; maintain good tenant and vendor relations; assist property management team in maintaining invoice records and contacting vendors/setting up accounts, as well as other duties as they may be assigned. Responsibilities include but are not limited to:

Answer management phones and assist with tenant needs
Respond to inquiries by providing routine information and/or taking and delivering messages
Prepare and distribute correspondence
Process incoming and outgoing mail
Assist with meeting, event and other scheduling and coordination
Assist as requested with coordinating special events such as holiday events/parties, welcome lunches, book fairs, blood drives, food drives and other tenant and community events
Assist with publication and distribution of tenant newsletter, maintenance of property website
Maintain inventory of office supplies and property staff directory
Maintain accurate and up to date tenant, team and vendor contact lists
Maintain compliant certificates of insurance for tenants and vendors
Manage Tenant Work Order system, ensuring timely completion in accordance with SOPs
Coordinate tenant survey process, including annual action plan implementation
Assist team with vendor coordination as requested or assigned
Assist with preparing and administering service agreements
Establish and maintain good record keeping and filing systems for tenant, vendor and property files
Responsible for accounts payable, accounts receivable and reporting at the property level
Process vendor invoices in a timely fashion, ensuring compliance with contracts and proper coding
Track invoices to ensure vendors are submitting timely
Prepare and distribute Tenant billings
Provide management team with aged delinquency reports, follow up with tenants as needed and send delinquency letters as requested
Assist with budget preparation as requested

POSITION REQUIREMENTS

High school diploma required, associate or bachelor’s degree preferred
Experience with MRI and Yardi software / property management preferred but not required
Previous experience in real estate accounting and familiarity with monthly accounting cycle, including an understanding of A/P, A/R, and commercial leases
Possess professional demeanor and excellent interpersonal and customer service skills
Have access to reliable transportation
Computer literate and proficient in MS Word, Excel, PowerPoint, Outlook
Excellent communication skills, both verbal and written
Ability to work independently
Able to prioritize tasks and projects and thrive in a fast-paced environment
On-site attendance is an essential function of the job and is required in-office at company office or at properties five (5) days per week

Seniority level