Administrative coordinator

National Therapy Center; Washington (District of Columbia); On-site; USD 42,000 - 56,000; Full time

Job summary

National Therapy Center is seeking an organized, reliable administrative professional to serve as the central point of contact for back-office and front-desk operations, supporting our clinical team, families, and leadership.

In this role you will manage authorizations and insurance support, coordinate front-desk activities, handle intake and scheduling, and communicate with families and clinicians to keep the practice running smoothly.

Qualifications

• Organized administrative professional with strong communication skills.
• Reliable and proactive with a customer-service mindset.
• Able to coordinate with clinicians, families, and leadership.

Responsibilities

• Coordinate back-office and front-desk operations as the central point of contact.
• Manage therapy authorizations across payers and track start/end dates.
• Submit authorization requests and communicate status to clinicians and leadership.
• Assist intake, scheduling, and basic client inquiries.

Skills

Organized

Reliable

People-friendly

Job description

We are looking for a organized, reliable, and people-friendly administrative professional to serve as the central point of contact for all back-office and front-desk operations in our therapy practice. This role is essential to keeping the practice running smoothly behind the scenes and supporting our clinical team, families, and leadership.

Key Responsibilities

Authorizations & Insurance Support

• Manage therapy authorizations across payers (including Medicaid/MCOs and other plans)
• Track authorization start/end dates and visit limits
• Submit authorization requests and follow up as needed
• Communicate authorization status to clinicians and leadership
• Flag potential gaps or expirations proactively

Front Desk & Client Coordination

• Serve as a point of contact for families, therapists, and corporate
• Answer phone calls and emails professionally and warmly
• Support intake, scheduling coordination, and basic client inquiries

C ome join our warm, friendly and amazing team here at NTC!