Administrative Coordinator

Staffing Solutions Organization LLC (SSO); Kentucky; On-site; USD 32,000 - 44,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is seeking an Administrative Coordinator to support Ohio Medicaid provider enrollment and compliance projects in a fully remote setting. The role focuses on coordinating administrative processes, managing project documentation, and supporting system operations in a fast-paced remote environment.

The ideal candidate is highly organized, tech-savvy, and capable of handling multiple priorities with strong communication, problem-solving, and operational

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Minimum 3 years of administrative coordination, project coordination, operations support, or program administration experience.
• Experience supporting government, healthcare, Medicaid, compliance, or provider enrollment programs preferred.
• Experience working in a remote environment preferred.
• Experience with quality assurance processes and performance monitoring is a plus.

Responsibilities

• Coordinate daily administrative operations, including: record creation and maintenance, scheduling activities, document uploads, photo uploads and verification.
• Ensure all required checklists and supporting documentation are uploaded accurately and within established timelines.
• Monitor and track project deliverables to ensure compliance with ODM requirements.
• Assist with protocol updates and operational process improvements.
• Support communication efforts with the Ohio Department of Medicaid.
• Assist with escalated provider inquiries and issue resolution.
• Manage Careify application testing, maintenance, and system updates.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Track and coordinate the Notice of Deficiency (NOD) process.
• Support special projects and departmental initiatives as assigned.
• Collaborate with leadership and support teams to improve operational effectiveness and service delivery.
• Help develop, implement, and maintain standardized policies, procedures, and workflows.
• Identify opportunities for process improvement and operational efficiencies.
• Partner with Health System Development (HSD) teams on Careify enhancements and Ohio project initiatives.
• Participate in recurring project meetings and scrum sessions to support project success.
• Monitor daily workflows to maximize productivity, efficiency, and overall project performance.
• Support scheduling and coordination of project resources and staff.
• Assist with staff coaching, training, cross-training, and performance monitoring.
• Work closely with Quality Assurance teams to support: user guide development, resource page updates, new employee onboarding, process documentation maintenance.
• Ensure operational support materials remain current, accurate, and aligned with program requirements.
• Track, analyze, and communicate project trends and operational performance metrics.
• Identify and elevate systematic issues, risks, and opportunities for improvement.
• Deliver qualitative and quantitative reporting to management and project stakeholders.
• Monitor compliance with established quality, reliability, usability, and performance standards.
• Build positive partnerships with internal staff, leadership, providers, and external stakeholders.
• Respond to provider enrollment and management inquiries and communicate relevant issues to ODM.
• Maintain exceptional customer service while supporting provider needs.
• Foster collaboration and teamwork across departments.

Skills

Organization

Time management

Communication

Problem solving

Attention to detail

Independent work

Team collaboration

Remote work

Discretion

Education

Associate's degree

Bachelor's degree

Tools

Careify

Document management systems

Databases

Job description

Posted Friday, August 28, 2026 at 4:00 AM | Expires Tuesday, September 1, 2026 at 3:59 AM

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world‑class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Administrative Coordinator

Location: Remote
Employment Type: Full‑Time

Pay Rate: $27.50 per hour

Position Overview

The Administrative Coordinator plays a critical role in supporting the day-to-day operations of Ohio Medicaid provider enrollment and compliance projects. This position is responsible for coordinating administrative processes, managing project documentation, supporting system operations, monitoring performance metrics, and serving as a key liaison between internal teams and external stakeholders, including the Ohio Department of Medicaid (ODM).

The ideal candidate is highly organized, detail-oriented, technology-savvy, and capable of managing multiple priorities in a fast-paced remote environment. This role requires strong communication, problem-solving, and operational leadership skills to ensure project goals, quality standards, and service expectations are consistently met.

Key Responsibilities

Project & Administrative Operations

• Coordinate daily administrative operations, including:
  • Record creation and maintenance
  • Scheduling activities
  • Document uploads
  • Photo uploads and verification
• Ensure all required checklists and supporting documentation are uploaded accurately and within established timelines.
• Monitor and track project deliverables to ensure compliance with ODM requirements.
• Assist with protocol updates and operational process improvements.
• Support communication efforts with the Ohio Department of Medicaid.
• Assist with escalated provider inquiries and issue resolution.
• Manage Careify application testing, maintenance, and system updates.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Track and coordinate the Notice of Deficiency (NOD) process.
• Support special projects and departmental initiatives as assigned.

Operational Leadership & Quality Oversight

• Collaborate with leadership and support teams to improve operational effectiveness and service delivery.
• Help develop, implement, and maintain standardized policies, procedures, and workflows.
• Identify opportunities for process improvement and operational efficiencies.
• Partner with Health System Development (HSD) teams on Careify enhancements and Ohio project initiatives.
• Participate in recurring project meetings and scrum sessions to support project success.
• Monitor daily workflows to maximize productivity, efficiency, and overall project performance.
• Support scheduling and coordination of project resources and staff.
• Assist with staff coaching, training, cross-training, and performance monitoring.
• Work closely with Quality Assurance teams to support:
  • User guide development
  • Resource page updates
  • New employee onboarding
  • Process documentation maintenance
• Ensure operational support materials remain current, accurate, and aligned with program requirements.

Data Analysis & Reporting

• Track, analyze, and communicate project trends and operational performance metrics.
• Identify and elevate systematic issues, risks, and opportunities for improvement.
• Deliver qualitative and quantitative reporting to management and project stakeholders.
• Monitor compliance with established quality, reliability, usability, and performance standards.

Stakeholder Support

• Build positive partnerships with internal staff, leadership, providers, and external stakeholders.
• Respond to provider enrollment and management inquiries and communicate relevant issues to ODM.
• Maintain exceptional customer service while supporting provider needs.
• Foster collaboration and teamwork across departments.

Required Qualifications

Education

• Associate's degree required.
• Bachelor's degree preferred.

Experience

• Minimum 3 years of administrative coordination, project coordination, operations support, or program administration experience.
• Experience supporting government, healthcare, Medicaid, compliance, or provider enrollment programs preferred.
• Experience working in a remote environment preferred.
• Experience with quality assurance processes and performance monitoring is a plus.

Technical Skills

• Advanced proficiency in Microsoft Office Suite:
  • Excel
  • Word
  • Outlook
  • Teams
• Experience working with databases, web-based applications, and document management systems.
• Ability to learn and effectively utilize proprietary software platforms, including Careify.

Knowledge, Skills & Abilities

• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities while meeting strict deadlines.
• Strong analytical, problem-solving, and critical-thinking skills.
• Exceptional attention to detail and accuracy.
• Ability to exercise sound independent judgment.
• Strong interpersonal and relationship-building skills.
• Ability to work independently and collaboratively within a remote team environment.
• Commitment to continuous improvement and operational excellence.
• Ability to maintain professionalism and composure under pressure.
• High level of integrity and discretion when handling confidential information.

Working Conditions

• Fully remote position working Eastern hours.
• Standard business hours with occasional flexibility required to meet project demands.
• Frequent use of computer systems, web-based applications, and virtual communication tools.
• Occasional travel may be required for meetings or training.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.