Medicaid Operations & Program Support Specialist (Administrative Specialist 2)

State of Oregon; Salem (VA); Hybrid; USD 48,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model 10% in-office

Job summary

Oregon Health Authority in Salem, Oregon is seeking a Medicaid Operations & Program Support Specialist (Administrative Specialist 2) to provide administrative, analytical, and operational support for the Open Card program activities related to rate standardization, access, quality monitoring, and care coordination contract oversight.

The role involves developing and maintaining data tracking systems, ensuring compliance with laws and procedures, and coordinating with internal teams and external

Qualifications

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
• An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
• An equivalent combination of education and experience.

Responsibilities

• Provide comprehensive administrative, analytical, and operational support to the Medicaid FFS QA and Operations unit.
• Assist with design, implementation, and maintenance of spreadsheets, tracking tools, and data collection systems.
• Coordinate cross-unit communication and collaborate with OHA divisions, Federal agencies, and external providers.

Skills

Secretarial experience

Administrative support

Data analysis

Microsoft Office

Team collaboration

Education

Associate degree in general office occupations

Equivalent combination of education and experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

SharePoint

Smartsheet

Job description

Initial Posting Date:

09/03/2026

Application Deadline:

09/10/2026

Agency:

Oregon Health Authority

Salary Range:

$4,312 - $5,988

Position Type:

Employee

Position Title:

Medicaid Operations & Program Support Specialist (Administrative Specialist 2)

Job Description:

The primary purpose of this position is to provide comprehensive administrative, analytical, and operational support to the Medicaid Fee-for-Service (FFS) Quality Assurance and Operations unit, ensuring effective implementation of Open Card program activities related to rate standardization, access, quality monitoring, and care coordination contract oversight. The position assists with the design, implementation, and maintenance of spreadsheets, tracking tools, and data collection systems that support accurate monitoring, documentation, and evaluation across multiple projects and workflows. It reviews and applies relevant laws, rules, policies, and procedures to ensure operational alignment and compliance, identifies risks and emerging issues, and implements or recommends corrective approaches that strengthen unit operations and contribute to continuous quality improvement.

In addition, this position plays a central coordination and liaison role by supporting cross-unit communication, facilitating problem-solving across internal teams, and collaborating with partners across OHA divisions, Federal agencies, and external community providers. It identifies issues, organizes information flow, assists with project timelines, and helps spread effective practices that enhance operational efficiency and consistency. Through autonomous decision-making, structured coordination, and responsive issue management, the position ensures that Medicaid FFS activities are carried out effectively, in compliance with applicable requirements, and in alignment with organizational goals related to quality, access, and equity.

This position will factor in the perspectives of diverse populations most harmed by social injustice and inequities including communities of color, immigrant groups, the disability and neurodivergent communities, veterans, older adults, individuals identifying as LGBTQIA+ and other communities that have been traditionally marginalized.

For a full review of the position description, please click here.

What We Are Looking For

Minimum Qualifications: These qualifications must be reflected in your application for consideration.

Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;

OR

An associate degree in general office occupations and two years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis;

OR

An equivalent combination of education and experience.

Desired Attributes: The following are desired attributes that we have identified as key to success for this role at OHA. These are the attributes we are looking for in our top candidate. If you have any of these, please let us know in your application.

• Evidence of ongoing development of personal cultural awareness and humility, and knowledge of social determinants of health and their impacts on health outcomes.
• Knowledge of health services delivery systems, particularly Oregon Health Plan/Medicaid administration.
• Experience developing, documenting, monitoring, or improving workflows, procedures, tracking systems, or administrative processes to strengthen efficiency and support continuous improvement.
• Demonstrated ability of advanced Microsoft Excel, Word, PowerPoint, Outlook, and use of collaboration tools such as Microsoft Teams, SharePoint and Smartsheet.
• Ability to work collaboratively in team environments. Excellent customer service and strong oral and written communication skills across a variety of forums using a person-centered, equity-centered, and culturally responsive approach.
• Skill in performing a variety of functions at a program support level requiring synthesizing quantitative and qualitative information from multiple sources and decision making within established rules, policies, or procedures.
• Ability to interpret, explain, and provide technical assistance on agency procedures, administrative policies, business processes, and operational guidelines.
• Ability to demonstrate strong organizational, time-management, and critical thinking skills, including managing multiple assignments, balancing competing deadlines, and elevating issues needing further review.

Additional Details

• This announcement is for one, full-time, permanent, SEIU represented, Medicaid Operations & Program Support Specialist (Administrative Specialist 2) position based in Salem, Oregon.
• This is a hybrid (10% in-office) position. “Review Section 4: Working Conditions” in the position description (linked above) for more information.
• Employment is contingent upon a criminal records check and a driving records check that meets OHA criteria at the time of hire and throughout employment.
• The salary listed is the non-PERS qualifying range. If the successful candidate qualifies for PERS, the salary range will increase by 6.95%. For more information, see the Classification and Compensation page.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.
• This position does not provide visa sponsorship. Within three days of hire, you will be required to complete I-9 documentation and confirm authorization to work in the United States. OHA will use E-Verify to verify work authorization. If your employment eligibility depends on sponsorship now or in the future, you will not meet the requirements for this position.
• We evaluate candidates based on their own skills and experience. Unless explicitly approved, outside resources – including Artificial Intelligence (AI) tools – are not permitted during assessments or interviews. Use of unauthorized resources will disqualify a candidate from further consideration.

Contact Information
Recruiter: Stephanie Mitchell
Email: [e-mail]
Phone (text friendly): [phone]

Accommodation Requests (ADA): OHA provides reasonable accommodations under the ADA, which may include alternative formats of materials or language support. If you need an accommodation to apply for this position or participate in the selection process, please contact the recruiter listed above.

Helpful Links & Resources

How to Set Job Alerts | Workday Applicant FAQ | Oregon Health Authority | Facebook | Instagram | LinkedIn | Veterans Resources | What You Need to Know to Get the Job

The Oregon Health Authority is an affirmative action and equal opportunity employer, committed to fair employment practices and pay equity for all employees. We do not discriminate based on protected class – including race, sex, veteran status, disability, age, color, religion, national origin, marital status, or sexual orientation – and does not screen applicants based on current or past compensation. Salary is determined through a fair review of your education, experience, and training as it relates to the position.

OHA is an anti-racist organization working to eliminate health inequities and dismantle structural barriers that impact underserved communities. Join us in advancing our Strategic Plan and building a more equitable Oregon.