Remote Medicaid Operations Coordinator

Staffing Solutions Organization LLC (SSO); Kentucky; On-site; USD 32,000 - 44,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is seeking an Administrative Coordinator to support Ohio Medicaid provider enrollment and compliance projects in a fully remote setting. The role focuses on coordinating administrative processes, managing project documentation, and supporting system operations in a fast-paced remote environment.

The ideal candidate is highly organized, tech-savvy, and capable of handling multiple priorities with strong communication, problem-solving, and operational

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• Minimum 3 years of administrative coordination, project coordination, operations support, or program administration experience.
• Experience supporting government, healthcare, Medicaid, compliance, or provider enrollment programs preferred.
• Experience working in a remote environment preferred.
• Experience with quality assurance processes and performance monitoring is a plus.

Responsibilities

• Coordinate daily administrative operations, including: record creation and maintenance, scheduling activities, document uploads, photo uploads and verification.
• Ensure all required checklists and supporting documentation are uploaded accurately and within established timelines.
• Monitor and track project deliverables to ensure compliance with ODM requirements.
• Assist with protocol updates and operational process improvements.
• Support communication efforts with the Ohio Department of Medicaid.
• Assist with escalated provider inquiries and issue resolution.
• Manage Careify application testing, maintenance, and system updates.
• Generate daily, weekly, and monthly operational reports and performance metrics.
• Track and coordinate the Notice of Deficiency (NOD) process.
• Support special projects and departmental initiatives as assigned.
• Collaborate with leadership and support teams to improve operational effectiveness and service delivery.
• Help develop, implement, and maintain standardized policies, procedures, and workflows.
• Identify opportunities for process improvement and operational efficiencies.
• Partner with Health System Development (HSD) teams on Careify enhancements and Ohio project initiatives.
• Participate in recurring project meetings and scrum sessions to support project success.
• Monitor daily workflows to maximize productivity, efficiency, and overall project performance.
• Support scheduling and coordination of project resources and staff.
• Assist with staff coaching, training, cross-training, and performance monitoring.
• Work closely with Quality Assurance teams to support: user guide development, resource page updates, new employee onboarding, process documentation maintenance.
• Ensure operational support materials remain current, accurate, and aligned with program requirements.
• Track, analyze, and communicate project trends and operational performance metrics.
• Identify and elevate systematic issues, risks, and opportunities for improvement.
• Deliver qualitative and quantitative reporting to management and project stakeholders.
• Monitor compliance with established quality, reliability, usability, and performance standards.
• Build positive partnerships with internal staff, leadership, providers, and external stakeholders.
• Respond to provider enrollment and management inquiries and communicate relevant issues to ODM.
• Maintain exceptional customer service while supporting provider needs.
• Foster collaboration and teamwork across departments.

Skills

Organization

Time management

Communication

Problem solving

Attention to detail

Independent work

Team collaboration

Remote work

Discretion

Education

Associate's degree

Bachelor's degree

Tools

Careify

Document management systems

Databases

Job description

Staffing Solutions Organization LLC (SSO) is seeking an Administrative Coordinator to support Ohio Medicaid provider enrollment and compliance projects in a fully remote setting. The role focuses on coordinating administrative processes, managing project documentation, and supporting system operations in a fast-paced remote environment.

The ideal candidate is highly organized, tech-savvy, and capable of handling multiple priorities with strong communication, problem-solving, and operational