Administrative Coordinator - Primary Care

HealthDrive; Framingham (MA); A distancia; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Descripción de la vacante

HealthDrive is seeking a remote Operations Coordinator to support provider scheduling coordination, credentialing follow-up, RCM communication, and on-call workflows across assigned states. The role emphasizes organized systems, timely task completion, and reliable communication with providers and leadership.

Remote, standard business hours with flexibility to support operational needs. Compensation ranges from $19.00 to $21.00 per hour, with a fully remote work environment and frequent virtual

Formación

• Strong organizational and multitasking abilities with high attention to detail.
• Excellent written and verbal communication skills.
• Ability to track multiple workflows and follow tasks through to completion.
• Comfort with data entry, spreadsheets, and document management.
• Proficiency with Microsoft Office Suite; ability to use video conferencing tools.

Responsabilidades

• Scheduling & Provider Coverage Support: gather; update and maintain provider schedules; track availability; maintain centralized calendars; support leadership with scheduling docs.
• Credentialing & Onboarding Administrative Support: track credentialing progress; maintain digital files; assist with onboarding logistics for new providers.
• RCM & Documentation Support: track missing documentation; communicate reminders; escalate issues; maintain logs.
• On-Call Administrative Coordination: support on-call scheduling workflows; update rosters; track participation and after-hours requests.
• Operational Infrastructure Support: maintain internal lists, directories, and provider rosters; assist with meeting materials; support residency program activities where applicable.
• Cross-Department Coordination: collaborate with Operations, Education, Clinical Ops, Quality, and RCM; ensure timely follow-through.

Conocimientos

Organizational skills

Excellent written and verbal comms

Data entry & spreadsheets

Independent remote work

Remote collaboration

Educación

High school diploma

Associate’s or Bachelor’s in Healthcare Admin/Business

Herramientas

Microsoft Office Suite

Video conferencing tools

Descripción del empleo

Overview

Job SummaryThis role supports key operational functions including provider scheduling coordination, credentialing follow-up, Revenue Cycle Management (RCM) communication, on-call support workflows, coverage tracking, and general administrative activities that ensure smooth daily operations. The Coordinator plays a critical role in maintaining organized internal systems, ensuring timely completion of operational tasks, and supporting providers and leadership through reliable communication and follow-through.Location: RemoteTravel: NoneCompensation: $19.00 - $21.00/hourlyAbout HealthDriveDo meaningful work, practice with flexibility, and make a difference in the lives of underserved adults who need it most. HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology.Work EnvironmentFully remote work environment. Standard business hours with occasional flexibility to support operational needs. Frequent virtual communication with providers and internal teams.

Responsibilities

Scheduling & Provider Coverage Support Assist with gathering, updating, and maintaining provider schedules across assigned states. Track provider availability, including vacation, PTO, and on-call coverage needs. Maintain centralized coverage calendars ensuring accuracy and timeliness. Support Operations leadership with scheduling-related documentation and coordination.Credentialing & Onboarding Administrative Support Track credentialing progress and follow up on missing items, expirations, or required updates. Maintain organized digital credentialing files including licenses and malpractice certificates. Assist with onboarding logistics for new providers by distributing documents, collecting forms, and coordinating with internal teams. RCM & Documentation Support Assist RCM teams with tracking missing documentation, unsigned notes, and provider follow-ups. Communicate reminders to providers and escalate issues as needed. Maintain logs tracking documentation issues and resolution status. On-Call Administrative CoordinationSupport administrative components of on-call scheduling and communication workflows. Update on-call rosters and maintain weekly and monthly logs. Track provider participation and follow up on after-hours requests.Operational Infrastructure SupportMaintain updated internal lists, directories, and provider rosters. Support administrative tasks related to facility lists, contact directories, and service area documentation. Assist with meeting agendas, notes, materials, and follow-up summaries for Operational Leadership. Provide administrative support for residency program activities when applicable. Cross-Department Coordination Collaborate with Operations, Education, Clinical Operations, Quality, and RCM teams to support efficient task completion. Serve as an administrative resource for providers needing assistance with workflows, documentation, or general inquiries. Maintain clear communication loops and ensure timely follow-through on assigned tasks.

Qualifications

Skills & SpecificationsStrong organizational and multitasking abilities with high attention to detail. Excellent written and verbal communication skills. Ability to track multiple workflows and follow tasks through to completion. Comfort with data entry, spreadsheets, and document management. Proficiency with Microsoft Office Suite. Ability to work independently in a remote environment while collaborating with cross-functional teams. This position is well suited for a detail-oriented individual seeking growth within healthcare administration and operations.Education & QualificationsHigh school diploma required. Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred. 1–3 years of administrative or operations support experience. Healthcare operations experience strongly preferred.Physical RequirementsProlonged periods of sitting and working at a computer. Ability to use standard office equipment including a computer, phone, and video conferencing tools. Visual acuity sufficient to review electronic documents and data accurately.