Administrative Coordinator

SIRVA Inc.; Fort Wayne (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA/HSA

Life & Disability Insurance

Paid Time Off

Volunteer Time Off

ID Theft Protection Plan

Job summary

SIRVA Inc. in Fort Wayne, Indiana seeks an Administrative Coordinator to support claims operations. You will handle phone inquiries, data entry into the CMS, and mail distribution within a collaborative team.

Key tasks include answering calls, processing emails, inputting claims, reviewing invoices, and assisting with daily claim closings. The role requires a friendly, professional phone presence and strong organizational skills in a fast-paced environment.

Qualifications

• 0-2 years experience in an administrative role.
• Pleasant and professional telephone voice with multi-line experience.
• Proficient in data entry and handling sequential filing numbers.
• Ability to work in a team-oriented environment and multitask effectively.
• Strong organizational and time-management skills; proficient with Microsoft Office.

Responsibilities

• Answer incoming calls from department 800# and route as needed.
• Input manual claims into CMS and review inquiries via email boxes.
• Review and respond to customer and agent emails promptly.
• Open, review, sort, and distribute incoming department mail.
• Review and approve incoming repair firm invoices.
• Daily allocation of claim closings and other requests.

Skills

Data entry

Phone etiquette

Time management

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Roles and Responsibilities

Answering incoming phone lines, data input of incoming claims into department claim system, review and respond to incoming department emails, review and distribute of incoming postal mail and other duties as needed amongst the team.

Essential Functions and Responsibilities

• 5%: Receive and handle incoming calls off the department 800#
• 10%: Handling inquiries on missing/overage items reported
• 15%: Input manual claims into CMS
• 45%: Review and respond to incoming emails from customers, agents, etc off the Support/Subro & Trace email boxes
• 5%: Open, review, sort & distribute incoming department postal mail
• 5%: Review and approve incoming repair firm invoices
• 15%: Handle the daily allocation of claim closings and other numerous requests

Qualifications and preferred skills (Qualifications, Skills, Education or Certification Requirements, etc.)

Education/Certification Requirements

• High school diploma or equivalent.

Qualifications and Experience Requirements

• 0-2 years experience
• Pleasant and professional telephone voice, and past experience with multi-line phone system
• Proficient in data entry, and working with sequential filing numbers, all within a team atmosphere
• Have experience in multi-task environment
• Exhibiting good organizational
• Time management skills
• Proficient with Microsoft Office

At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:

• Position Title: Administrative Coordinator
• Hourly Range: $15-18/hr USD
• Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or non full-time employees

Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations.

For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.

• Artificial Intelligence Usage: Artificial intelligence tools may be used to assist with administrative tasks such as notetaking and advanced candidate searches during the recruitment process. All screening, assessment, and hiring decisions are made by human recruiters and hiring managers.
• Vacancy Status: This posting reflects an existing vacancy within our organization.