Administrative Coordinator

24 Hour Home Care - Corporate Division; El Segundo (CA); Hybrid; USD 19,000 - 33,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

24 Hour Home Care is seeking an Administrative Coordinator in El Segundo, CA, for a hybrid role that supports the Community Supports division with timekeeping, payroll, and billing, while handling customer inquiries and compliance with HIPAA. This temporary position emphasizes accurate, timely service delivery and collaboration with funded partners.

Qualifications include a high school diploma or GED (bachelor’s preferred), experience with high-volume calls, and proficiency in Microsoft Office

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience managing a high volume of customer calls preferred.
• Proficiency with Microsoft Office, including Access, Word, Excel, and Outlook.
• Experience with Salesforce or other customer relationship management systems.
• Ability to work independently, manage deadlines, and maintain accuracy in a fast-paced environment.
• Bilingual Spanish preferred.
• Reliable internet service required.

Responsibilities

• Serve as the primary liaison for long-term care insurance and funded partners, supporting claims, authorizations, invoices, compliance requirements, care notes, and related submissions.
• Process high-volume electronic timekeeping records and support weekly payroll and billing deadlines.
• Track and resolve timekeeping issues, including corrections, stop payments, short pay, time-off requests, direct deposit enrollment, and wage and hour compliance.
• Respond to customer inquiries across phone, chat, text, and email, providing timely resolution for payroll, billing, authorization, and service-related requests.
• Partner with Operations teams to resolve billing and payroll errors, complete audits, and address customer needs.
• Run recurring reports and audit member utilization, authorizations, and health plan verification information.
• Maintain confidentiality and ensure appropriate handling of protected health information in accordance with HIPAA and company policies.

Skills

Customer service

Written communication

Problem solving

Attention to detail

Data analysis

Time management

Organization

Judgment

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Access

Excel

Word

Outlook

Job description

Build a Career That Changes Lives - Including Your Own

24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.

Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.

Grow with purpose. Lead with heart. Make a difference every day.

Watch this short video to see the heart behind our work and the impact our teams create every day.

Who You Are:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting?Read on for more details!

The Role:

The Administrative Coordinator provides administrative and operational support for the Community Supports division. This role supports timekeeping, payroll and billing processes, customer inquiries, and long-term care insurance and funded partner requirements while helping ensure accurate, timely, and compliant service delivery.

Primary Responsibilities

• Serve as the primary liaison for long-term care insurance and funded partners, supporting claims, authorizations, invoices, compliance requirements, care notes, and related submissions.


• Process high-volume electronic timekeeping records and support weekly payroll and billing deadlines.


• Track and resolve timekeeping issues, including corrections, stop payments, short pay, time-off requests, direct deposit enrollment, and wage and hour compliance.


• Respond to customer inquiries across phone, chat, text, and email, providing timely resolution for payroll, billing, authorization, and service-related requests.


• Partner with Operations teams to resolve billing and payroll errors, complete audits, and address customer needs.


• Run recurring reports and audit member utilization, authorizations, and health plan verification information.


• Maintain confidentiality and ensure appropriate handling of protected health information in accordance with HIPAA and company policies.

This is a hybrid position, coming into the El Segundo office 1x per month.

Please note that this is a temporary position.

What You Bring to the Table:

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.


• Experience managing a high volume of customer calls preferred.


• Proficiency with Microsoft Office, including Access, Word, Excel, and Outlook.


• Experience with Salesforce or other customer relationship management systems.


• Ability to work independently, manage deadlines, and maintain accuracy in a fast-paced environment.


• Bilingual Spanish preferred.


• Reliable internet service required.

Skills

• Customer service


• Written and verbal communication


• Problem solving


• Attention to detail


• Data analysis


• Time management and organization


• Sound judgment


• Goal-oriented execution

What We Bring to the Table:

Learn more about 24 Hour Home Care’s benefits for temporary employees here!

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: [e-mail]


• By Web: https://dcba.lacounty.gov/contact-us/


• By Phone: [phone]

_For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy_and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$23—$23.63 USD