Administrative Coordinator

Rehab Services of Louisiana; Alexandria (LA); On-site; USD 25,000 - 30,000; Full time

Job summary

Rehab Services of Louisiana is seeking an Administrative Coordinator to oversee EHR auditing, scheduling, and quality assurance compliance. You will coordinate workflows with local offices, clinical leadership, and MCOs to ensure timely and accurate records.

The role emphasizes meticulous data handling, authorization tracking, and confidential patient information management in line with HIPAA. Strong organization and communication are essential to reduce interruptions in care and support

Qualifications

• Proficiency with EHR systems, Microsoft Excel, and electronic tracking tools.
• Strong organizational, communication, problem-solving, and follow-up skills.
• Two years of healthcare administration, scheduling, authorization, or related office experience preferred.
• Knowledge of Medicaid managed care and Louisiana Mental Health Rehabilitation (MHR) services, including CPST and PSR, preferred.
• Ability to perform routine office duties, operate standard office equipment, and lift up to 25 pounds as needed.

Responsibilities

• Coordinate workflows that support timely, consistent client care.
• Track authorizations, documentation, appointments, and service utilization.
• Identify upcoming deadlines and coordinate scheduling with local offices and LMHPs.
• Review the EHR to verify required client documents are uploaded on time.
• Conduct routine administrative chart reviews.
• Monitor LMHP schedules and coordinate community worker schedules and coverage.
• Review client services weekly and monthly.
• Serve as a centralized contact for scheduling, EHR tracking, and authorization questions.
• Identify workflow problems and propose improvements to reduce interruptions in care.
• Maintain client confidentiality and comply with HIPAA and company policies.

Skills

Organizational skills

Communication skills

Problem-solving

Follow-up

Attention to detail

Tools

EHR systems

Microsoft Excel

Electronic tracking tools

Job description

Administrative Coordinator at Rehab Services of Louisiana

$18/hr - $22/hr

We are seeking a detail-oriented professional for Administrative Coordinator, EHR auditing, scheduling, and quality assurance compliance.

Description

The Administrative Coordinator coordinates the workflows that support timely, consistent client care. Working with local offices, clinical leadership, corporate staff, and managed care organizations (MCOs), this role tracks authorizations, documentation, appointments, and service utilization. Success in this position requires organized follow-through, accurate electronic records, and clear communication to help resolve issues and reduce interruptions in care.

• Maintain centralized tracking of authorization periods, approved service units, treatment plan dates, reassessments, and required appointments.
• Identify upcoming deadlines and coordinate scheduling and administrative follow-up with local offices and licensed mental health professionals (LMHPs).
• Monitor pending, missing, or delayed authorizations and work with MCO representatives and appropriate staff to resolve outstanding issues.
• Review the electronic health record (EHR) to verify that required client documents are uploaded accurately and on time.
• Conduct routine administrative chart reviews.
• Monitor LMHP schedules and coordinate community worker schedules, assignments, and coverage with local offices and clinical leadership.
• Review client services weekly and monthly.
• Serve as a centralized administrative contact for scheduling, EHR tracking, and authorization questions. Communicate outstanding tasks and deadlines to local Office Assistants and Office Managers and track resolution.
• Identify workflow problems and recommend improvements that help reduce interruptions in client care.
• Maintain client confidentiality, comply with HIPAA and company policies, complete required training, and participate in quality and performance improvement activities.
• Perform other related duties as assigned by leadership.

Qualifications

• Proficiency with EHR systems, Microsoft Excel, and electronic tracking tools.
• Strong organizational, communication, problem-solving, and follow-up skills.
• Two years of healthcare administration, scheduling, authorization, or related office experience preferred.
• Knowledge of Medicaid managed care and Louisiana Mental Health Rehabilitation (MHR) services, including Community Psychiatric Support and Treatment (CPST) and Psychosocial Rehabilitation (PSR), preferred.
• Ability to perform routine office duties, operate standard office equipment, and lift up to 25 pounds as needed.