Administrative Coordinator

Rehab Services of Louisiana; Shreveport (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Rehab Services of Louisiana seeks an Administrative Coordinator to support timely client care. You will coordinate authorizations, documentation, appointments, and service utilization across offices, with LMHPs and MCOs.

Strong organization and clear communication help resolve issues and minimize care interruptions. The role requires proficiency with EHR and Excel, plus healthcare admin experience; confidentiality and HIPAA compliance are essential.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proficiency with EHR systems, Microsoft Excel, and electronic tracking tools.
• Strong organizational, communication, problem-solving, and follow-up skills.
• Two years of healthcare administration, scheduling, authorization, or related office experience preferred.
• Knowledge of Medicaid managed care and Louisiana MHR services, CPST and PSR, preferred.
• Ability to lift up to 25 pounds as needed.

Responsibilities

• Maintain centralized tracking of authorization periods, approved service units, treatment plan dates, reassessments, and required appointments.
• Identify upcoming deadlines and coordinate scheduling and administrative follow-up with local offices and LMHPs.
• Monitor pending, missing, or delayed authorizations and resolve outstanding issues with MCO representatives and staff.
• Review the EHR to verify that required client documents are uploaded accurately and on time.
• Conduct routine administrative chart reviews.
• Monitor LMHP schedules and coordinate community worker schedules, assignments, and coverage with local offices and leadership.
• Review client services weekly and monthly.
• Serve as centralized administrative contact for scheduling and EHR tracking; communicate tasks and deadlines to staff.
• Identify workflow problems and recommend improvements to reduce interruptions in care.
• Maintain client confidentiality, comply with HIPAA and company policies, complete required training, and participate in quality activities.
• Perform other related duties as assigned by leadership.

Skills

Organizational skills

Communication

Problem-solving

Follow-up

Education

High school diploma or equivalent

Associate degree preferred

Tools

EHR systems

Microsoft Excel

Electronic tracking tools

Job description

The Administrative Coordinator coordinates the workflows that support timely, consistent client care. Working with local offices, clinical leadership, corporate staff, and managed care organizations (MCOs), this role tracks authorizations, documentation, appointments, and service utilization. Success in this position requires organized follow-through, accurate electronic records, and clear communication to help resolve issues and reduce interruptions in care.

Responsibilities

• Maintain centralized tracking of authorization periods, approved service units, treatment plan dates, reassessments, and required appointments.
• Identify upcoming deadlines and coordinate scheduling and administrative follow-up with local offices and licensed mental health professionals (LMHPs).
• Monitor pending, missing, or delayed authorizations and work with MCO representatives and appropriate staff to resolve outstanding issues.
• Review the electronic health record (EHR) to verify that required client documents are uploaded accurately and on time.
• Conduct routine administrative chart reviews.
• Monitor LMHP schedules and coordinate community worker schedules, assignments, and coverage with local offices and clinical leadership.
• Review client services weekly and monthly.
• Serve as a centralized administrative contact for scheduling, EHR tracking, and authorization questions. Communicate outstanding tasks and deadlines to local Office Assistants and Office Managers and track resolution.
• Identify workflow problems and recommend improvements that help reduce interruptions in client care.
• Maintain client confidentiality, comply with HIPAA and company policies, complete required training, and participate in quality and performance improvement activities.
• Perform other related duties as assigned by leadership.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Proficiency with EHR systems, Microsoft Excel, and electronic tracking tools.
• Strong organizational, communication, problem-solving, and follow-up skills.
• Two years of healthcare administration, scheduling, authorization, or related office experience preferred.
• Knowledge of Medicaid managed care and Louisiana Mental Health Rehabilitation (MHR) services, including Community Psychiatric Support and Treatment (CPST) and Psychosocial Rehabilitation (PSR), preferred.
• Ability to perform routine office duties, operate standard office equipment, and lift up to 25 pounds as needed.