Administrative Controls Supervisor

Worldwide Flight Services (WFS); Newark (NJ); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k

401k Match

Employee Discounts & Perks

Job summary

Worldwide Flight Services in Newark, NJ, seeks an Administrative Controls Supervisor to oversee employee attendance compliance, track records, and administer the attendance point system while ensuring fair disciplinary actions. The role partners with HR to maintain workforce accountability and regulatory compliance.

Responsibilities include auditing attendance data, developing incentive programs, training supervisors, and generating reports to identify trends and improve operational efficiency.

Qualifications

• Three years of experience in Operations, workforce management or HR admin.
• Proficiency in HRIS, AOD, timekeeping, or workforce systems.
• Strong MS Office and Adobe skills (SharePoint, Excel, Word, Outlook).

Responsibilities

• Oversee attendance records and monitor absences, tardiness, and leave usage.
• Administer attendance point system and ensure timely updates.
• Identify attendance trends and flag policy violations.
• Collaborate with HR and leadership to address attendance issues.
• Develop attendance incentive programs to promote positive behaviors.
• Enforce attendance and conduct policies with consistent discipline.
• Issue and track warnings and escalation steps.
• Ensure actions comply with policies and employment laws.
• Coordinate with HR for appropriate procedures on incidents.
• Audit records for accuracy and policy compliance.
• Coordinate FMLA and accommodation requests.
• Code OJI injuries correctly in the system.
• Create tracking methods and reports on attendance metrics.
• Analyze data to identify risks and opportunities.
• Provide leadership with recommendations to improve attendance.
• Serve as SME for attendance policies and disciplinary procedures.
• Train supervisors on tracking systems and processes.
• Answer employee inquiries about attendance and points.
• Work with HR on escalated employee relations.

Skills

HRIS

AOD

Timekeeping

MS Office

SharePoint

Excel

Word

Outlook

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

AOD software

HRIS platforms

Timekeeping systems

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Job Summary

The Administrative Controls Supervisor is responsible for overseeing and managing employee attendance compliance, including tracking attendance records, administering attendance point systems, and ensuring consistent and fair application of disciplinary actions. This role plays a critical part in maintaining workforce accountability, supporting operational efficiency, and ensuring adherence to company policies and legal requirements.

Responsibilities

Attendance Management

• Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
• Administer the organization's attendance point system, ensuring timely and consistent updates
• Monitor attendance trends and identify patterns of concern or policy violations
• Partner with HR and leadership to address attendance issues proactively
• Develop attendance incentive programs to encourage positive attendance behaviors

Disciplinary Administration

• Enforce company attendance and conduct policies through consistent disciplinary actions
• Issue and track corrective actions, including verbal warnings, written warnings, final warnings and escalated termination measures
• Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws
• Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents

Policy Compliance & Process Oversight

• Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline
• Conduct audits of attendance records and disciplinary actions for accuracy and consistency
• Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
• Ensure employees on the job injuries (OJI) are coded appropriately in system

Reporting & Analysis

• Create attendance tracking methods to monitor next steps in attendance disciplinary measures
• Generate regular reports on attendance metrics, point system status, and disciplinary actions
• Analyze data to identify trends, risks, and opportunities for improvement
• Provide recommendations to leadership to improve attendance management and employee accountability

Employee & Manager Support

• Serve as a subject matter expert for attendance policies and disciplinary procedures
• Train supervisors and managers on attendance tracking systems and disciplinary processes
• Address employee inquiries regarding attendance, points, and corrective actions
• Collaboration with HR on escalated employee relations issues

Minimum Requirements

• Three (3) years of experience in Operations, workforce management, human resources or a related administrative role
• Proficiency in HRIS, AOD, timekeeping, or workforce management systems
• Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook)
• Excellent organizational and record-keeping skills for review and storage of employee attendance files and compliance tracking.
• High attention to detail and accuracy
• Strong analytical and reporting skills

Preferred Skills

• Experience managing attendance systems and employee discipline processes
• Three (3) years in Union environment

Education

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k
• 401k Match
• Employee Discounts & Perks