Administrative Controls Supervisor

Worldwide Flight Services (WFS); Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Worldwide Flight Services (WFS) seeks an Administrative Controls Supervisor to oversee attendance compliance and disciplinary actions, ensuring fair application of policies and legal adherence across the workforce.

In this role you will partner with HR and leadership to address attendance issues, monitor trends, and administer incentive programs while maintaining accurate records and reporting to support operational efficiency.

Qualifications

• Three years of experience in Operations, workforce management, human resources or a related administrative role.
• Proficiency in HRIS, AOD, timekeeping, or workforce management systems.
• Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook).
• Excellent organizational and record-keeping skills.
• High attention to detail and accuracy.
• Strong analytical and reporting skills.

Responsibilities

• Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage.
• Administer the organization's attendance point system, ensuring timely and consistent updates.
• Monitor attendance trends and identify patterns of concern or policy violations.
• Partner with HR and leadership to address attendance issues proactively.
• Develop attendance incentive programs to encourage positive attendance behaviors.
• Enforce company attendance and conduct policies through consistent disciplinary actions.
• Issue and track corrective actions, including verbal warnings, written warnings, final warnings and escalated termination measures.
• Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws.
• Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents.
• Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline.
• Conduct audits of attendance records and disciplinary actions for accuracy and consistency.
• Partner with Human Resources to ensure employees' FMLA and accommodation requests are processed officially.
• Ensure employees on the job injuries (OJI) are coded appropriately in system.
• Create attendance tracking methods to monitor next steps in attendance disciplinary measures.
• Generate regular reports on attendance metrics, point system status, and disciplinary actions.
• Analyze data to identify trends, risks, and opportunities for improvement.
• Provide recommendations to leadership to improve attendance management and employee accountability.
• Serve as a subject matter expert for attendance policies and disciplinary procedures.
• Train supervisors and managers on attendance tracking systems and disciplinary processes.
• Address employee inquiries regarding attendance, points, and corrective actions.
• Collaboration with HR on escalated employee relations issues.

Skills

Analytical skills

Reporting

Attention to detail

Organizational skills

Education

Bachelor's degree in Human Resources, Business Administration, or related field

Tools

HRIS

AOD

Timekeeping systems

SharePoint

Excel

Word

Outlook

Job description

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service. WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world. Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?

Job Summary

The Administrative Controls Supervisor is responsible for overseeing and managing employee attendance compliance, including tracking attendance records, administering attendance point systems, and ensuring consistent and fair application of disciplinary actions. This role plays a critical part in maintaining workforce accountability, supporting operational efficiency, and ensuring adherence to company policies and legal requirements.

Responsibilities

Attendance Management

• Oversee and maintain accurate employee attendance records, including absences, tardiness, and leave usage in AOD.
• Administer the organization's attendance point system, ensuring timely and consistent updates
• Monitor attendance trends and identify patterns of concern or policy violations
• Partner with HR and leadership to address attendance issues proactively
• Develop attendance incentive programs to encourage positive attendance behaviors

Disciplinary Administration

• Enforce company attendance and conduct policies through consistent disciplinary actions
• Issue and track corrective actions, including verbal warnings, written warnings, final warnings and escalated termination measures
• Ensure disciplinary actions are documented accurately and in accordance with company policies and employment laws
• Obtain approval from Human Resources on appropriate disciplinary procedures for attendance incidents

Policy Compliance & Process Oversight

• Ensure adherence to company policies, labor laws, and regulatory requirements related to attendance and discipline
• Conduct audits of attendance records and disciplinary actions for accuracy and consistency
• Partner with Human Resources to ensure employees' Family and Medical Leave Act (FMLA) and accommodation requests are processed officially.
• Ensure employees on the job injuries (OJI) are coded appropriately in system

Reporting & Analysis

• Create attendance tracking methods to monitor next steps in attendance disciplinary measures
• Generate regular reports on attendance metrics, point system status, and disciplinary actions
• Analyze data to identify trends, risks, and opportunities for improvement
• Provide recommendations to leadership to improve attendance management and employee accountability

Employee & Manager Support

• Serve as a subject matter expert for attendance policies and disciplinary procedures
• Train supervisors and managers on attendance tracking systems and disciplinary processes
• Address employee inquiries regarding attendance, points, and corrective actions
• Collaboration with HR on escalated employee relations issues

Minimum Requirements

• Three (3) years of experience in Operations, workforce management, human resources or a related administrative role
• Proficiency in HRIS, AOD, timekeeping, or workforce management systems
• Strong Microsoft Office and Adobe skills (SharePoint, Excel, Word, Outlook)
• Excellent organizational and record-keeping skills for review and storage of employee attendance files and compliance tracking.
• High attention to detail and accuracy
• Strong analytical and reporting skills

Preferred Skills

• Experience managing attendance systems and employee discipline processes
• Three (3) years in Union environment

EDUCATION

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)