Administrative & Community Outreach Coordinator

Town of Greenwich, C; Greenwich (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

The Town of Greenwich is seeking a capable administrative assistant to provide clerical and customer support for the Commission on Aging and Wallace Center members, staff, and residents.

The role requires a high school diploma with two years in customer service, strong communication skills, proficiency in Microsoft Office, Canva, Zoom/Teams, and CivicPlus, and the ability to manage multiple tasks while supporting program operations and community outreach.

Qualifications

• High School diploma plus two years of related customer service experience.
• Demonstrated knowledge of customer service principles.
• Proven knowledge of office procedures.
• Ability to interact tactfully and courteously with older adults, colleagues, vendors, Board members and the community.
• Strong written and verbal communication skills.
• Proficiency in computer use and software such as Microsoft Office Excel, Word, PowerPoint, Zoom/Teams, CivicPlus or similar website program, Canva, social media platforms.
• Understanding and applying Medicare regulations.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Assists with health insurance counseling and annual Medicare D Open Enrollment.
• Conducts electronic surveys and creates spreadsheets to track programs and data.
• Enters and maintains member information in MySeniorCenter; utilizes Jotforms; maintains STARS reporting.
• Ensures communications adhere to the department’s brand and style guide.
• Serves as webmaster for Commission on Aging and Wallace Center websites and social media.
• Supports branding, outreach, and special projects.
• Creates and updates webpages, emails, newsletters, flyers, and digital media.
• Processes registrations and payments per policies.
• Assists with on-site and off-site program logistics.
• Maintains inventory and monitors equipment for efficiency.
• Responds to customer inquiries and complaints promptly.
• Prepares correspondences and confidential files.
• Supports Town policies.
• Performs related work.

Skills

Customer service

Office procedures

Written communication

Verbal communication

Interacting with seniors

Microsoft Office

Zoom/Teams

Canva

Social media

Web skills

Education

High School diploma

Tools

CivicPlus

Canva

Zoom/Teams

Job description

The Town of Greenwich is seeking a capable administrative assistant to provide clerical and customer support for the Commission on Aging and Wallace Center members, staff, and residents.

The role requires a high school diploma with two years in customer service, strong communication skills, proficiency in Microsoft Office, Canva, Zoom/Teams, and CivicPlus, and the ability to manage multiple tasks while supporting program operations and community outreach.