Administrative Clinical Coordinator

Maineeyecenter; Portland (ME); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading ophthalmology practice in Portland seeks an Administrative Clinic Coordinator to provide excellent customer service and administrative support. The role involves managing patient schedules, operating office equipment, and ensuring a welcoming atmosphere for patients. Ideal candidates will possess strong communication skills and attention to detail.

Benefits

Healthcare

Dental

Wellness Program

401(k) with 5% matching

HSA and FSA options

PTO

Paid Holiday

Qualifications

• Minimum of one year of administrative experience required.
• Intermediate skill level with MS Office is required.

Responsibilities

• Provide administrative support to physicians and greet patients.
• Communicate professionally with internal and external contacts.
• Manage patient care schedules and ensure proper clinic flow.

Skills

Customer Service

Attention to Detail

Communication

Problem Solving

Education

High School Diploma

Tools

MS Office

Job description

Job Details

Job Location: Portland, ME

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

About Maine Eye Center:

Maine Eye Center’s vision is to be the preferred regional ophthalmology practice for comprehensive medical and surgical eye care. Our mission is to consistently provide high quality eye care and outcomes through excellent service, exceptional doctors, staff, and state of the art technology.

Maine Eye Center Core Values include: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.

Description of Responsibilities:

The Administrative Clinic Coordinator provides excellent customer service to patients while providing administrative support to physicians. This position will communicate professionally with internal and external contact and patients by establishing and maintaining effective working relationships with patients, employees, and the public. The Administrative Clinic Coordinator will operate a computer, photocopier, and fax machine. This position will exercise judgment, initiative, and problem-solving skills and have knowledge of organizational policies and procedures.

This position generally works normal business hours Monday thru Thursday between 8AM – 4:30PM and Friday between 7:30AM and 4PM. Flexibility in schedule is needed from time to time to meet business goals and provide exceptional patient service.

Responsibilities include and are not limited to:

• Communicating professionally with internal and external contacts and patients
• Providing attention to detail and accuracy in a fast-paced, multi-tasking environment
• Operating a computer, photocopier, and fax machine
• Greeting patients and answering phones in a pleasant and professional manner
• Prioritizing work and handling heavy work volume
• Providing administrative support to physicians
• Managing patient care schedules and following the template to ensure proper clinic flow
• Answering calls from internal and external sources
• Working closely with patients to schedule appointments, arrange special tests, reschedule appointments as needed due to physician schedule changes, and other tasks that may be required to provide the support needed for excellent customer service
• Sending patient letters as needed, i.e., missed or rescheduled appointments
• Collaborating with other administrative assistants and departments
• Providing a friendly and welcoming atmosphere for patients and their families
• Maintaining strict confidentiality for physicians’ schedules
• Participating in professional development activities
• Other duties as assigned by supervisor

Requirements:

• Demonstrate and exemplify all MEC core values: Teamwork, Quality Patient Care, Respect, Responsibility, and Integrity.
• Ability to maintain establish and maintain effective working relationships with employees, providers, patients, and the public.
• Ability to communicate and speak clearly and concisely.
• Exceptional customer service skills
• Ability to exercise judgement, initiative, and possess problem-solving skills.
• Professional communication with internal and external contact and patients.
• Attention to detail and accuracy in a fast pace, multi-tasking environment is essential.

Benefits:

• Healthcare
• Dental
• Wellness Program
• 401(k) with 5% matching
• HSA and FSA options
• PTO
• Paid Holiday
• Other perks to support your well-being and career growth.

Experience Requirements:

Minimum of one year of administrative experience. Intermediate skill level with MS Office is required.

Educational Requirements:

High school diploma or equivalent is required.

Employment with Maine Eye Center contingent upon the successful completion of a background check, which may include verification of employment history, education, criminal record, and other factors, as required by law and company policy. Background checks are conducted in compliance with applicable federal, state, and local laws. A criminal record does not automatically disqualify candidates from employment; each case will be reviewed individually in accordance with job-related criteria and legal requirements.

Qualifications