Administrative Clerk - Receptionist

Austin Country Club; Austin (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term and long-term disability

PTO (paid time off)

401(k) with match

Duty meals

Schedule: Tue–Fri; holidays and events

Job summary

Austin Country Club in Austin, TX seeks a full-time Administrative Clerk - Receptionist to blend hospitality with essential admin support for members and guests. You will greet guests, manage inquiries, registrations, and front desk operations while coordinating reservations and events.

The role requires organization, strong communication, and proficiency in Microsoft Office; experience with dining reservations systems is preferred.

Qualifications

• 2+ years of experience in hospitality, administrative support, or guest services (private club or luxury hospitality experience preferred)
• Highly organized, self-motivated, and detail-oriented with the ability to manage multiple projects under tight deadlines
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Canva, Publisher, or other design tools is a plus
• Comfortable with reservation management systems, office equipment, and printing procedures
• Professional demeanor, polished appearance, discretion, and a passion for member service
• Proficiency within any of the following systems is preferred: OpenTable, MembersFirst, Google Sheets, QuickPass, Ring Central, Jonas, and Adobe

Responsibilities

• Greet all members, guests, and staff professionally and warmly.
• Serve as the primary contact for all phone, email, and in-person inquiries.
• Support member and guest access registration with our access management software.
• Maintain and monitor supply inventories for both the front desk and clubhouse staff, including everything from printing supplies to office materials.
• Create and distribute internal communications like the Daily Function Sheet and manage the Lost & Found log.
• Manage reservations and waitlists for dining outlets and events, and collaborate with Food & Beverage managers.
• Understand and communicate dining and event booking policies to our members.
• Support the training and daily operations of the front desk team, providing guidance and oversight.
• Communicate any challenges or member concerns to leadership and participate in weekly Banquet Event meetings to stay informed and aligned with club operations.

Skills

Hospitality experience

Communication

Organizational skills

Multitasking

Polished demeanor

Tools

Microsoft Office

Canva

Publisher

OpenTable

Google Sheets

Ring Central

Jonas

Job description

Job Overview:

As a full-time Administrative Clerk - Receptionist at Austin Country Club in Austin, TX, you'll be the cornerstone of our club's daily operations, blending top-tier hospitality with vital admin support to ensure a seamless experience for our members and guests.

Perks & Benefits:

• Health, dental, and vision insurance (eligible within first 30 days)
• Basic life insurance
• Short-term and long-term disability
• 5 days of PTO (after 90 days)
• 401(k) with up to 4% match (after 90 days)
• Free \"duty meals\"
• Schedule: Tuesday – Friday, with some flexibility to work holidays, event-heavy days, and weekends as needed

WHO WE ARE:

Founded in 1899, Austin Country Club is one of Texas's oldest clubs, closely linked to legendary golf instructor Harvey Penick. Our family-oriented, private club boasts a rich tradition, exceptional membership, and outstanding customer service. Located along the Colorado River with stunning hill country views, our 180-acre property is just 10 miles from downtown Austin.

As a prestigious southern club, we prioritize an exceptional experience driven by our dedicated team members. We offer competitive compensation, generous benefits, and professional development opportunities to support our employees' growth and careers.

ESSENTIAL RESPONSIBILITIES OF OUR ADMINISTRATIVE CLERK - RECEPTIONIST:

Reception & Guest Services:

• Greet all members, guests, and staff professionally and warmly.
• Serve as the primary contact for all phone, email, and in-person inquiries.
• Support member and guest access registration with our access management software.

Administrative & Operational Support:

• Maintain and monitor supply inventories for both the front desk and clubhouse staff, including everything from printing supplies to office materials.
• Create and distribute internal communications like the Daily Function Sheet and manage the Lost & Found log.

Event & Reservation Coordination:

• Manage reservations and waitlists for dining outlets and events, and collaborate with Food & Beverage managers.
• Understand and communicate dining and event booking policies to our members.

Front Desk Operations Oversight:

• Support the training and daily operations of the front desk team, providing guidance and oversight.
• Communicate any challenges or member concerns to leadership and participate in weekly Banquet Event meetings to stay informed and aligned with club operations.

OUR IDEAL ADMINISTRATIVE CLERK - RECEPTIONIST:

• 2+ years of experience in hospitality, administrative support, or guest services (private club or luxury hospitality experience preferred)
• Highly organized, self-motivated, and detail-oriented with the ability to manage multiple projects under tight deadlines
• Strong written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook); experience with Canva, Publisher, or other design tools is a plus
• Comfortable with reservation management systems, office equipment, and printing procedures
• Professional demeanor, polished appearance, discretion, and a passion for member service
• Proficiency within any of the following systems is preferred: OpenTable, MembersFirst, Google Sheets, QuickPass, Ring Central, Jonas, and Adobe