Administrative Clerk & Customer Support

SP Plus Corporation; West Palm Beach (FL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+ is seeking an Office Clerk in West Palm Beach to support customer service, administration, and revenue reconciliation for our parking operations. You will handle inquiries via phone, email, and in person, process parking applications, manage waitlists, and maintain data in reports and spreadsheets.

The ideal candidate has Call Center or administrative experience, strong communication skills, and proficiency with Word and Excel. Evening and weekend availability may be required.

Qualifications

• Previous Call Center or Administrative experience is a must.
• Must be professional and have excellent verbal and communication skills
• Excellent customer service skills
• Must be a team player and be able to work independently
• Proficient using Word, Excel and email applications
• Good organizational skills
• Good clerical, bookkeeping, and data entry skills
• Flexible; ability to adapt to interruptions

Responsibilities

• Provide customer service via phone, email inbox, and in person.
• Handle employee parking requests (access, assignments, vehicle updates, replacement credentials).
• Route general inquiries and elevate complex issues to the Operations Officer.
• Perform high-volume filing, photocopying, scanning, and data entry.
• Process parking applications, manage waitlists, and track occupancy and employee data.
• Maintain reports and tracking spreadsheets using MS Word and Excel.
• Reconcile daily/monthly revenue from cashiers and multiple payment venues.
• Audit cashier paperwork and investigate any cash shortages or overages.
• Support overall financial tracking and revenue accuracy.
• Sort, distribute, and process incoming and outgoing mail and packages.
• Report operational issues to parking attendants and supervisors.
• Monitor policy compliance, track infractions, and assist with special projects.

Skills

Call Center experience

Administrative experience

Verbal communication

Customer service

Team player

Word, Excel, email

Organizational skills

Data entry

Flexibility

Tools

MS Word

Excel

Email applications

Job description

SP+ is seeking an Office Clerk in West Palm Beach to support customer service, administration, and revenue reconciliation for our parking operations. You will handle inquiries via phone, email, and in person, process parking applications, manage waitlists, and maintain data in reports and spreadsheets.

The ideal candidate has Call Center or administrative experience, strong communication skills, and proficiency with Word and Excel. Evening and weekend availability may be required.