Office Clerk

SP+; West Palm Beach (FL); On-site; USD 38,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long-term disability

Short-term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+ is seeking an Office Clerk for the West Palm Beach location. The role focuses on customer service, administrative support, and bookkeeping tasks to ensure accurate records and smooth operations.

You will handle inquiries via phone and email, process parking applications, and maintain data entries while supporting revenue reconciliation and compliance efforts. Evening and weekend shifts are required.

Qualifications

• Prior call center or administrative experience is required.
• Excellent verbal and written communication skills are essential.
• Strong customer service abilities are necessary.
• Must be a team player and able to work independently.
• Proficient with Word, Excel, and email applications.
• Good organizational and data entry skills are important.
• Flexible with interruptions and adaptable to changing tasks.

Responsibilities

• Provide customer service via phone, email and in person.
• Handle employee parking requests and issue updates or credentials.
• Route inquiries and escalate complex issues to the Operations Officer.
• Perform high-volume filing, photocopying, scanning and data entry.
• Process parking applications, manage waitlists and track occupancy.
• Maintain reports and spreadsheets using Word and Excel.
• Reconcile daily revenue and audit cashier documents.
• Monitor policy compliance and report operational issues.

Skills

Call center experience

Administrative experience

Verbal communication

Team player

Independent work

MS Word

Excel

Email applications

Organizational skills

Data entry

Tools

MS Word

Excel

Email apps

Job description

Overview

Metropolis is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Position: Office Clerk

Location: West Palm Beach

Pay Rate: $18.64/hr

Shift: The ideal candidate must be able to work evenings and weekends.

Main Responsibilities

Customer Service and Employee Support

• Provide customer service via phone, email inbox, and in person.
• Handle employee parking requests (access, assignments, vehicle updates, replacement credentials).
• Route general inquiries and elevate complex issues to the Operations Officer.

Administration and Records Management

• Perform high-volume filing, photocopying, scanning, and data entry.
• Process parking applications, manage waitlists, and track occupancy and employee data.
• Maintain reports and tracking spreadsheets using MS Word and Excel.

Financial and Revenue Reconciliation

• Reconcile daily/monthly revenue from cashiers and multiple payment venues.
• Audit cashier paperwork and investigate any cash shortages or overages.
• Support overall financial tracking and revenue accuracy.

Operational Coordination and Compliance

• Sort, distribute, and process incoming and outgoing mail and packages.
• Report operational issues to parking attendants and supervisors.
• Monitor policy compliance, track infractions, and assist with special projects.

Qualifications

• Previous Call Center or Administrative experience experience is a must.
• Must be professional and have excellent verbal and communication skills
• Excellent customer service skills
• Must be a team player and be able to work independently
• Proficient using Word, Excel and email applications
• Good organizational skills
• Good clerical, bookkeeping, and data entry skills
• Flexible; ability to adapt to interruptions

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about your data retention policy, please contact [e-mail]. We are here to assist you.