Administrative Clerk

Collabera; Cedar Rapids (IA); On-site; Full time

Job summary

A national staffing firm is seeking candidates for a role focused on fulfilling customer account requests. Responsibilities include handling maintenance requests, ensuring privacy standards, and fulfilling document requests. Candidates should possess a high school diploma, excellent organizational and communication skills, and knowledge of Microsoft Office applications. The position requires the ability to learn new systems and strong attention to detail. The work environment is standard office-based, requiring both sitting and light physical activity.

Qualifications

• Must be able to follow instructions accurately.
• Previous clerical experience is helpful.
• Proficiency in keyboarding skills is expected.

Responsibilities

• Handle customer account maintenance requests in a timely manner.
• Ensure customer account privacy standards are maintained.
• Fulfill customer document requests using approved processes.

Skills

Attention to detail

Organizational skills

Good communication skills

Team player

Ability to learn new systems

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

• Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.
• Fulfill customer document requests using approved processes and procedures.
• Ensure customer account privacy standards are maintained.
• Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.
• Use email, electronic queue, fax and hardcopy processes as appropriate.
• Perform related duties as assigned by supervisor.

Qualifications

Education:

• High school diploma or equivalent experience

Type & Amount of Experience

• Ability to follow instructions and important
• Ability to learn and use new systems very important
• Strong attention to detail and organizational skills are required
• Attendance and punctuality are essential for this position
• Previous clerical experience helpful
  • Good oral and written communication skills
  • Demonstrated team player

Software Expertise:

• Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry
• Proficiency in keyboarding skills expected

Physical Requirements:

• Standard office environment including sitting while performing computer work
• Some walking to different areas of the department as duties require
• May include delivering paperwork or stack of items

Additional Information

All your information will be kept confidential according to EEO guidelines.