Administrative Case Coordinator

Axiom Medical; Spring (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Axiom Medical in Spring, Texas is seeking an Administrative Case Coordinator for the CC-ICM department. You will answer phones, route messages, and support patients and nursing staff, while maintaining schedules and coordinating documentation.

The role requires 2 years of administrative experience and 1 year in medical admin, customer service, and following procedures. Certification is a plus; typing speed 45 WPM is required.

Qualifications

• 2 years of administrative experience and 1 year of medical administrative assistance experience
• Medical Administrative Assistant Certification a plus
• Customer service experience or related fields
• Ability to learn and follow procedures

Responsibilities

• Answer phones and route messages
• Support patients and assigned nursing staff
• Maintain daily schedules for nursing staff
• Prepare and process correspondence and emails/faxes
• Handle regular non-medical inquiries
• Request, locate, send, and receive medical records
• Attend nursing meetings to record and distribute minutes
• Maintain routine files and assist in establishing office systems & processes

Skills

Customer service

Administrative experience

Job description

Duties: The Administrative Case Coordinator (“Coordinator”) is an integral member of Axiom’s Ops Support-CC ICM Department (“CC-ICM”). The Coordinator will be accountable for answering phones, routing accurate messages, and providing support services to patients and assigned nursing staff. The Coordinator will be expected to exhibit organization, multi-tasking, quick thinking, and time management skills. This role requires a desire to learn, a positive attitude, and ability to follow specific instructions/procedures. Additionally, the Coordinator will have other duties and responsibilities as determined from time to time by the Team Manager.Essential Functions:The essential functions of the Coordinator are to:Provide excellent customer service in a fast-paced environmentMaintain daily schedules for assigned nursing staffPrepare and process correspondence and emails/faxesAnswer regular non-medical inquiriesRequest, locate, send, and receive medical recordsAttend nursing meetings to record and distribute minutesMaintain routine files and assists in establishing office systems & processesQualifications:The successful candidate should have a combination of demonstrated experience and education that is equivalent to 2 years with a focus on Administrative experience and 1 year of medical administrative assistance experience (Medical Administrative Assistant Certification a plus), Customer Service Experience; or related fields.Physical Requirements:Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach,Specific vision abilities required by this job include close vision requirements due to computer work,Light to moderate lifting is required,Regular, predictable attendance is required.Additional Information:Must be able to type at a minimum speed of 45 WPM, meet computer and language requirements