Administrative Associate - Texas Student Experience

utaustin; Utah; On-site; USD 36,000 - 48,000; Full time

Job summary

The University of Texas at Austin is seeking an Administrative Associate for the Texas Student Experience to oversee the comprehensive review, processing, and evaluation of admissions documents across multiple systems, ensuring accuracy and timely processing.

You will respond to inquiries from internal and external stakeholders, support international document processing and transfer credit evaluation, and collaborate with enrollment teams to advance the university's admissions goals.

Qualifications

• High school graduation or GED and five years of administrative experience or related experience.
• Experience working with international academic documents and related processes.
• Demonstrated success working collaboratively in a team environment.
• Demonstrated ability to manage multiple, overlapping priorities and work independently.
• Excellent written, verbal, and interpersonal communication skills, with a professional demeanor.
• Demonstrated ability to work accurately and effectively in a fast-paced environment while meeting established deadlines.

Responsibilities

• Manage high-volume document processing with a high degree of accuracy and attention to detail across Mainframe, Slate and other student information systems.
• Respond to inquiries from stakeholders related to missing documents or qualifications and maintain documentation of processes.
• Support international document processing and evaluation of credits, including GPA calculation and transfer equivalencies; troubleshoot international records and merge duplicates.
• Contribute to processing and operations teams and participate in cross-training and office-wide initiatives.
• Collaborate with Enrollment Operations and the Texas Student Experience to improve workflows and share best practices.

Skills

Attention to detail

Team collaboration

Multitasking

Communication skills

Education

Bachelor's degree in higher education administration

Tools

Microsoft Office

Slate

Cognos

Job description

Administrative Associate - Texas Student Experience

Hiring Department: Texas Student Experience

Position Open To: All Applicants

Weekly Scheduled Hours: 40

FLSA Status: Non-Exempt from FLSA

Earliest Start Date: Sep 28, 2026

Position Duration: Expected to Continue

Location: UT MAIN CAMPUS

Job Details

Must be eligible to work in the United States on a full-time basis for any employer.

Purpose

The Admissions Associate is responsible for the comprehensive review, processing, and evaluation of admissions documents. This includes working across multiple systems to process application materials and complete applications and communicating with internal and external stakeholders.The Admissions Associate is responsible for the comprehensive review, processing, and evaluation of admissions documents. This includes working across multiple systems to process application materials and complete applications and communicating with internal and external stakeholders.

Responsibilities

• M anage high-volume document processing with a high degree of accuracy and attention to detail. Update academic records in Mainframe, Slate and other student information systems Analyze operational reports and distribute relevant information to other team members as needed.
• R espond to inquires from stakeholders (internal and external) related to missing documents, missing qualifications, or other things that may cause an application to be incomplete. Maintain documentation of processes and procedures.
• S upport international document processing and evaluation of credits. This can include GPA calculation, transfer equivalencies, course indicators. Assist with the troubleshooting of international records, fixing exceptions, and merging duplicate records.
• S erve as an active member of the processing and operations teams by assisting with additional processes and projects as assigned. This includes, but is not limited to, assisting with admission document processing, communication with applicants, and assist with office wide initiatives.
• C ontributes to broader enrollment operations initiatives and supports cross-functional efforts that advance the goals and priorities of Enrollment Operations and the broader Texas Student Experience portfolio. Participates in cross-training activities to develop and maintain working knowledge of related enrollment operations, systems, processes, and procedures. Provides operational support to other areas of Enrollment Operations during periods of increased volume, staffing needs, critical deadlines, or other identified operational priorities. Collaborates with colleagues across Texas Student Experience to identify opportunities for shared processes, improved workflows, consistent practices, and more effective use of technology. Contributes to a culture of collaboration, flexibility, and shared responsibility across Enrollment Operations and the broader Texas Student Experience portfolio.

Required Qualifications

• H igh school graduation or GED and five years of administrative experience or related experience.
• Experience working with international academic documents and related processes.
• Demonstrated success working collaboratively in a team environment.
• Demonstrated ability to manage multiple, overlapping priorities and work independently.
• Excellent written, verbal, and interpersonal communication skills, with a professional demeanor.
• Demonstrated ability to work accurately and effectively in a fast-paced environment while meeting established deadlines

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Bachelor's degree and one year of progressively responsible experience in higher education administration.
• Advanced proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Experience using Slate and Cognos.
• Experience handling sensitive and confidential information.
• Extensive knowledge of academic programs and admissions policies, processes, and procedures at The University of Texas at Austin.
• Experience supervising or training staff.

Salary Range

$42,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job applicat