Administrative Associate II (Temporary)

State of North Carolina; United States; On-site; USD 22,000 - 31,000; Full time

Job summary

The North Carolina State Government is seeking a Switchboard Receptionist to greet visitors, answer calls, and provide courteous information at the NC Community College System Office. This temporary role emphasizes professional reception and basic administrative support in a busy environment.

Qualifications include a high school diploma or GED and at least one year of administrative experience; strong communication and organizational abilities are essential to succeed in this position.

Qualifications

• High school or GED diploma with at least one year of administrative experience.
• Equivalency options may apply as described in the Education and Experience Equivalency Guide.

Responsibilities

• Greet visitors and act as first point of contact in the reception area.
• Answer and direct incoming telephone calls and relay messages.
• Provide general information and assist with routine inquiries.
• Direct visitors to appropriate departments and resources.
• Provide general administrative support and maintain a welcoming reception area.

Skills

Excellent verbal communication

Customer service

Strong interpersonal skills

Organizational skills

Multitasking

Punctual

Education

High school diploma or GED

One year administrative experience

Job description

Job Classification

Agency Office of State Human Resources Division Temporary Solutions Job Classification Title Administrative Associate II (S) Position Number NC02 Grade NC02

About Us

To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES.

Description of Work

This is a temporary position and there are no leave or retirement benefits offered with this position. Temporary employees who work an annual average of 30 or more hours per week may be eligible for health insurance coverage under the High Deductible Health Plan (HDHP). For more information on Health Benefits offered visit www.shpnc.org. Visit www.nctemporarysolutions.com for employment information. Note: Permanent and time-limited NC State Government employees must separate from their permanent or time-limited position in order to work in a temporary position. All temporary employees are limited to one NC State Government temporary assignment at a time. Individuals hired into a temporary State job must be fully qualified for the job. OSHR supports the Governor's Job Ready initiative and seeks to expand a temporary skill set to enhance their qualifications for State government and private sector jobs. Exposure to an agency's culture, process, procedures, and potential learning opportunities can provide valuable experience to those who may seek permanent employment with the state.

Location

This temporary position is located in 200 W. Jones Street - Wake County. This position is assigned to the NC Community College System.

Job Order

Hourly Rate of Pay: $19.00 (Based on education and/or years of relevant work experience reflected on the application).

Effective Date

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification.

Management Preferences

The Switchboard Receptionist serves as the first point of contact for the NC Community College System Office, providing professional and courteous assistance to visitors, callers, and employees. This position is responsible for managing incoming telephone calls, greeting visitors, directing inquiries, and supporting the daily operations of the reception area.

Job Duties

• Greet visitors and members of the public in a friendly, professional, and courteous manner.
• Distribute visitor name badges and provide general visitor assistance.
• Answer and direct incoming telephone calls.
• Take and relay messages accurately and promptly.
• Provide general information and respond to routine inquiries from callers and visitors.
• Direct visitors and callers to the appropriate departments, employees, or resources.
• Maintain an organized, welcoming, and professional reception area.
• Provide general administrative and clerical support as needed.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities

• Excellent verbal communication and interpersonal skills.
• Strong customer service skills and a friendly, professional demeanor.
• Ability to communicate effectively with visitors, callers, employees, and the general public.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work independently.
• Adaptability and willingness to assist with changing office needs.
• Dependable, punctual, and demonstrates a strong work ethic.
• Previous experience in reception, switchboard operations, or customer service is preferred.

Minimum Education and Experience

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience. Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Employer

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources’ website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast.

Additional Information

All job postings close at 11:59pm the night before the End Date on the posting.

Valuing Education and Experience

The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post‑secondary degree. Learn more how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.