Administrative Associate II – District I

State of North Carolina; North Carolina; On-site; USD 31,000 - 51,000; Full time

Job summary

State of North Carolina is seeking an Administrative Associate II in the District I Office. This role provides administrative support to District 1 and Resident Engineers' offices, handling documents, invoices, and inquiries.

Responsibilities include preparing project documents, entering data into SharePoint and HICAMS, processing invoices, and assisting the public by phone, email, or in person. A valid driver’s license is preferred for occasional travel.

Qualifications

• High school diploma or GED and one year of administrative experience.
• Equivalent combination of education and experience may qualify.
• Strong proofreading and data entry skills required.

Responsibilities

• Prepare documents and correspondence for projects.
• Enter documents, reports, and samples into SharePoint and HICAMS.
• Handle office purchasing and process invoices.
• Answer calls and assist the public by email, phone, or walk-in.
• Scan files and large plans; file and maintain records.
• Assist with processing of tickets, permits, and related tasks.
• Coordinate appointments and support supervisors as needed.

Skills

Customer service

Microsoft Office

Records management

Document review

Proofreading

Education

High school diploma or GED

Tools

SAP

Ariba

SharePoint

Hicams

Job description

Agency

Dept of Transportation

Division

State Hwy Administrator - Div of Hwys

Job Classification Title

Administrative Associate II (S)

Position Number

60020666

Grade

NC02

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is a repost, all previous applicants must reapply to be considered.

This posting is for an Administrative Associate II position in the District I Office. This position serves as administrative support to the District 1 and Resident Engineers’ offices. Duties include but are not limited to preparing documents and correspondence for projects, entering documents, reports, and samples into Microsoft SharePoint and HICAMS, office purchasing and processing invoices, answering calls, scanning files and large plans, filing and maintaining records, assisting the public with any request via email, phone, Contact Us and/or walk-in contact, and other clerical duties assigned by supervisors. This position also will assist with the processing of materials received tickets, driveway permits, road additions/abandonments, and house moves.

Additional Expectations:

Effectively communicate technical knowledge with Engineers, coworkers, and the public. Good communication skills are required in both verbal and written activities. Possess general mathematical skills, significant vocabulary/grammar skills for proofreading correspondence, reports, and other documents. Ability to schedule and coordinate a variety of appointments, meetings, and or conferences. Applicant should be computer literate and possess experience using modern word processing, spreadsheet, email, and internet software, and have the ability to learn and apply DOT computer programs such as SAP, Ariba, SharePoint, and Hicams.

Customer service experience (over telephone, personal, and electronic) is also strongly preferred. Candidates should possess excellent composition skills, attention to detail, and need for consistency with data entry and correspondence. Management prefers a candidate with customer service experience and a personable attitude. Must be able to work in an inside environment including being exposed to significant sitting for long periods of time.

This position requires a valid driver’s license due to required occasional business-related travel and the need to operate a company or personal vehicle while conducting administrative duties. Responsibilities may include duties such as traveling between company locations or work sites, attending meetings or training sessions, delivering or retrieving documents, supplies, or equipment, making postal runs, and completing other off-site administrative or operational tasks as assigned.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC02 $31,200 - $51,249

Management prefers applicants with the following:

• Customer service experience, including resolving customer issues.
• Experience with Microsoft Office using programs such as Outlook, Word, and Excel.
• Experience completing and/or maintaining records and reports.
• Experience reviewing detailed documents and records for accuracy and completeness.
• Experience with letter writing, using correct spelling, punctuation, and proofreading.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and one year of administrative experience; or an equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.