Administrative Associate I - ADRC

Portage County; Stevens Point (WI); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Vacation – available on day one

Health insurance options

Wellness incentive up to $600/year

Flexible spending account

Dental insurance

State retirement plan with county 7.2%

Paid holidays

Paid sick leave

Life insurance – county paid

Long term disability – county paid

Employee Assistance Program (EAP)

Job summary

Portage County Aging & Disability Resource Center (ADRC) is hiring a full-time Administrative Associate to join their team in Stevens Point, Wisconsin. The role involves handling calls and in-person inquiries, guiding customers to appropriate services, and maintaining participant data.

The position requires a high school diploma, at least six months of office experience, and proficiency with MS Word and Excel.

Qualifications

• High school diploma or equivalent required.
• Six months work experience in an office setting.
• Experience in customer service preferred.
• Proficient with MS Word and Excel.
• Experience in a social or aging services work setting helpful.

Responsibilities

• Answer incoming calls and assist visitors regarding ADRC programs and services.
• Determine appropriate handling or referral for each inquiry and direct to the correct staff.
• Maintain contact lists and collect participant information for mailing and agency systems.
• Schedule reservations for nutrition, transportation, and activities and maintain logs.
• Enter data and reconcile cash and receipts as part of daily agency operations.
• Support Senior Center calendars and room scheduling for Lincoln Center activities.

Skills

Customer service

Office support

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

ThePortage County Aging & Disability Resource Center (ADRC)is hiring a full-time (40 hours / wk)Administrative Associate Ito join their team!

Pay range starts at $18.82 / hr

What are the primary job duties?

Take incoming calls or in-person visits regarding a wide variety of programs and services. Exercise judgment in determining whether:

• Can handle problem or request forinformation
• Needto refer call or request to a program director or on-call Information & Assistance Specialist
• If problem or request is not appropriate to ADRC services, refer to another staff person or agency
• Maintain list of phone numbers of other often-requested agencies/services.

Provide general information to visitors/callers re ADRC services:

• Ask appropriate questions to determine area(s) of need
• Explain services, programs, classes and provide literature
• Obtain participant data (address, emergency contact, etc.) for mailing lists and agency computer systems

Reservations, Appointments, and Information:

Take (by phone or in person) reservations for:

• Nutrition Program dining sites maintaining attendance logs, back up registrar.
• Transportation services referrals
• Homestead, Energy Assistance, income tax assistance
• Foot Care Clinic
• LincolnCenterfacilities: schedule rooms for meetings, conferences, etc.
• LincolnCenterclasses/activities:

ADRC Agency Responsibilities:

• Complete required agency paperwork including, payroll, time logs, and other records required for agency functioning via computer.
• Enter daily receipts in computer system and reconcile cash drawer withreports
• Enter statistics into required databases

SeniorCenterActivities:

• LincolnCenterfacilities:
  • Maintain calendar ofLincolnCenterclasses/activities/meetings per information received
  • Notify Facilities crew re: room arrangement needs
  • Verify monthlyLincolnCenterroom schedule
  • Maintain knowledge of senior center computer program operations
• Coffee Stop:
  • Monitor budget, stock supplies and maintain operations
  • Work cooperatively with Coffee Stop volunteer

Volunteer Responsibility:

• Act as liaison between volunteers and program managers.

What are the minimum job requirements?

• High school diploma or equivalent.
• Six months work experience in an office setting.
• Experience in customer service preferred.
• Proficient experience with computer programs such as MS Word and Excel.
• Experience in a social or aging services work setting helpful.

Portage County offers a GREATbenefit package, which includes the following;

• Vacation - available on day one!
• Health insurance - your choice of two health plans - (Health Savings Account associated with a High Deductible Health Plan with a County contribution or a PPO Co-pay plan)
• Wellness incentive plan offered with health insurance enrollment! Earn up to $600 per year!
• Flexible spending account
• Dental insurance
• State of Wisconsin Retirement Plan - County contribution of 7.2%!
• Paid holidays
• Paid sick leave
• Life insurance - premium paid by the County (must work a minimum of 30 hrs/wk)
• Long term disability insurance - premium paid by the County (must work a minimum of 30 hrs/wk)
• EAP (Employee Assistance Plan) - paid by the County
• 457(b) Deferred Compensation Plan
• Public Student Loan Forgiveness (PSLF) Program

Portage County is an Equal Opportunity Employer