Administrative Associate - City Clerk (58602)

Wentzville; Wentzville (MO); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement pension

13 paid holidays

Personal days

Vacation time

Sick time

Tuition reimbursement

Job summary

Wentzville City Hall is seeking an Administrative Associate for the City Clerk’s Office. The role provides receptionist and clerical support, helps customers with forms and information, and assists with navigating software and websites.

Responsibilities include creating and maintaining licenses and documents, scheduling tasks, and contributing to Records Management and digitization projects. A high school diploma and 2 years’ related experience are required.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of related experience; municipal records management preferred.
• Experience in HR, Finance, Accounting, Procurement, or Office Administration preferred.

Responsibilities

• Provide receptionist and clerical support; assist customers with completing forms and information.
• Create and maintain forms, certificates, licenses, and other documents.
• Maintain schedules for department needs and assist with Records Management/Document Imaging.
• Guide customers in navigating software/websites; provide training and updates for software programs.
• Maintain high level of customer service and ensure policy compliance.

Skills

Customer service

Organizational skills

Time management

Communication skills

Attention to detail

Keyboard skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email client

PowerPoint

Job description

Administrative Associate - City Clerk (58602)# Administrative Associate - City Clerk (58602)Wentzville City Hall - Wentzville, MO 63385## OverviewSalary Range$22.18 - $23.45 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh School Diploma/GEDCategoryAdministrative Support/Clerical## DescriptionThe Administrative Associate provides receptionist and clerical support to the City Clerk's office, performing a wide variety of tasks to assist with various processes and functions. The role offers a high level of customer service to customers, including aiding with completing forms, providing information, and assisting with navigating websites and software programs. Incumbents in this role will be responsible for processing various license applications for City business, as well as aiding in special projects as needed. The ideal candidate for this role will have a demonstrated history of excellent customer service, organization and time management skills. Prior experience working in municipal government is highly desired.**Essential Job Duties*** Provide respectful, professional, positive service in all interactions between co-workers, internal and external customers, community members, and the public at large.* Maintain a positive and productive environment, ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.* Serve as a receptionist for a department or division, assisting customers and directing calls to the proper department.* Assist customers with completing forms while answering questions and providing information or other services needed.* Create and maintain various forms, certificates, licenses, and other documents.* Maintain schedules for various department needs.* Assist customers in navigating various software programs or websites as required.* Provide instructions, manuals, maintenance, updates, and training for various software programs.* Participate in Records Management/Document Imaging, including filing, indexing, scanning, researching, retrieving, copying, distributing, and destroying records.* Compose and type letters, reports, and general correspondence.* Follow all established policies, procedures, and processes required to complete tasks and meet targets.* Provide updates on completed tasks as required.The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 13 paid holidays, five personal days, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more. To see the full Job Description, Click Here *This job posting will remain open until a sufficient number of qualified applicants are received.*## Qualifications**Job Qualifications** – *Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.** High school diploma or equivalent required.* Minimum of 2 years of related experience is required; experience in Human Resources, Finance, Accounting, Procurement, or Office Administration is preferred. Additional job-related degrees or certifications may be considered in lieu of experience.* Municipal records management experience desired.**Knowledge, Skills, and Abilities** – *May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.** Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment with the ability to learn multiple software packages quickly.* Ability to follow clear and established processes.* Ability to work independently with moderate supervision, and to deliver own work according to specific operational targets within the department.* Ability to complete routine and more robust tasks assigned in a timely manner.* Attention to detail and the ability to maintain focused concentration.* Excellent customer service skills.* Proficient keyboard skills.* Ability to communicate effectively both verbally and in writing.* Ability to effectively organize and prioritize work to meet deadlines.* Ability to concentrate on multiple tasks simultaneously.* Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.