Administrative Associate - CDD (58876)

City of Wentzville, Missouri; Wentzville (MO); Presencial; USD 31.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Vision insurance

Dental insurance

Employer-paid life insurance

Long-term disability

Retirement pension

13 paid holidays

Personal days

Vacation time

Sick time

Tuition reimbursement

Employee assistance program

Discounted recreation center

Descripción de la vacante

City of Wentzville, Missouri, is seeking an Administrative Associate to provide receptionist and clerical support to the Community Development office. The role requires a high school diploma and strong customer service, organization, and time management skills.

Duties include assisting customers with forms, directing calls, managing schedules, and helping users navigate websites and software. This full-time, day-shift position offers a competitive hourly wage and benefits.

Formación

• High school diploma or equivalent required.
• Minimum of 2 years related experience in administrative roles.
• Municipal records management experience desired.

Responsabilidades

• Provide receptionist and clerical support for the Community Development office.
• Maintain schedules for department needs.
• Assist customers with completing forms and navigating software/websites.
• Create and maintain documents and correspondence.
• Direct calls to appropriate departments and provide information.

Conocimientos

Customer service

Organization

Time management

Communication

Multitasking

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Web navigation

Descripción del empleo

Job Details

Job Location: Wentzville City Hall - Wentzville, MO, Position Type: Full Time, Education Level: High School Diploma/GED, Salary Range: $22.18 - $23.45Hourly, Job Shift: Day, Job Category: Administrative Support/Clerical

The Administrative Associate provides receptionist and clerical support to the Community Development office, performing a wide variety of tasks to assist with various processes and functions. The role offers a high level of customer service to customers, including aiding with completing forms, providing information, and assisting with navigating websites and software programs. The ideal candidate for this role will have a demonstrated history of excellent customer service, organization and time management skills.

Essential Job Duties

• Provide respectful, professional, positive service in all interactions between co-workers, internal external customers, community members, and the public at large.
• Maintain a positive and productive environment ensuring compliance with policies, procedures, goals and objectives of the City, Department and Division.
• Serve as a receptionist for a department or division, assisting customers and directing calls to the proper department.
• Assist customers with completing forms while answering questions and providing information or other services needed.
• Create and maintain various forms, certificates, licenses, and other documents.
• Maintain schedules for various department needs.
• Assist customers in navigating various software programs or websites as required.
• Provide instructions, manuals, maintenance, updates, and training for various software programs.
• Participate in Records Management/Document Imaging, including filing, indexing, scanning, researching, retrieving, copying, distributing, and destroying records.
• Compose and type letters, reports, and general correspondence.
• Follow all established policies, procedures, and processes required to complete tasks and meet targets.
• Provide updates on completed tasks as required.

Qualifications

Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

• High school diploma or equivalent required.
• Minimum of 2 years of related experience is required; experience in Human Resources, Finance, Accounting, Procurement, or Office Administration is preferred.
• Additional job-related degrees or certifications may be considered in lieu of experience.
• Municipal records management experience desired.

Knowledge, Skills, and Abilities

• Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment with the ability to learn multiple software packages quickly.
• Ability to follow clear and established processes.
• Ability to work independently with moderate supervision, and to deliver own work according to specific operational targets within the department.
• Ability to complete routine and more robust tasks assigned in a timely manner.
• Attention to detail and the ability to maintain focused concentration.
• Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Proficient keyboard skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to effectively organize and prioritize work to meet deadlines.
• Ability to concentrate on multiple tasks simultaneously.
• Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.

Benefits

• health
• vision
• dental
• employer-paid life insurance
• long-term disability
• a retirement pension
• 13 paid holidays
• five personal days
• vacation time
• sick time
• tuition reimbursement
• an employee assistance program
• a discounted recreation center membership

This job posting will remain open until a sufficient number of qualified applicants are received.