Administrative Associate

Sentara Health; Norfolk (VA); On-site; USD 41,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with Employer Match

Paid Time Off

Educational Assistance

Tuition Assistance

Life Insurance

Job summary

Sentara Norfolk General Hospital in Norfolk, VA is seeking a Full-time Administrative Associate for the Swing Shift (2 p.m.–10 p.m.). The role supports the unit with clerical tasks, patient records, appointment scheduling, and handling patient inquiries to ensure high-quality care.

The successful candidate will be the first point of contact for patients, families, and visitors, collaborating with medical staff and management to maintain smooth operations and excellent customer service.

Qualifications

• High School Grad or Equivalent (Required).
• Excellent Customer Service Experience (Preferred).
• Clerical Experience (Preferred).
• Computer Savvy with Microsoft Office (Excel and Word) Knowledge (Preferred).
• Medical Office Experience (Preferred).
• Transferable skills in call center or customer service apps (Preferred).

Responsibilities

• Provide clerical support and administrative tasks for the unit.
• Manage patient records, schedule appointments, and handle inquiries.
• Serve as the first point of contact for patients, families, and visitors.
• Collaborate with medical staff and management to ensure quality care.

Skills

Excellent Customer Service

Clerical Experience

Microsoft Office

Medical Office Experience

Call Center Experience

Education

High School Diploma or GED

Tools

Excel

Word

Job description

Overview

Sentara Norfolk General Hospital General Surgery Operating Room is hiring a Full-time, Swing Shift, Administrative Associate.

City/State

Norfolk, VA

Work Shift

Swing Shift

Hours/Shift: Full-time Swing Shift, working 40 hours a week, Monday through Friday from 2 p.m. to 10 p.m.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.

Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

• High School Grad or Equivalent (Required)

Experience

• Excellent Customer Service Experience (Preferred)
• Clerical Experience (Preferred)
• Computer Savvy with Microsoft Office (Excel and Word) Knowledge (Preferred)
• Medical Office Experience (Preferred)
• Transferable skills, example: one year or more in a call center, customer service application program (Preferred)

Keywords: Administrative Associate, Clerical Support, Receptionist, Call Center, Medical Office

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!

Sentara Norfolk General Hospital

Located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco‑free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.