Administrative Associate

Sentara Hospitals; Norfolk (VA); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Tuition Assistance - $5,250/year

Student Debt Pay Down - $10,000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Life Insurance

Adoption, Fertility and Surrogacy Reim

Emergency Backup Care

Long-Term, Short-Term Disability, and

Job summary

Sentara Norfolk General Hospital Ambulatory Care Clinic is seeking a full-time Administrative Associate for the day shift. You will provide clerical support, manage patient records, schedule appointments, and answer patient inquiries while collaborating with clinical staff to ensure high-quality care.

The role supports the unit with front-desk customer service, operates within a team, and offers market-competitive compensation plus benefits.

Qualifications

• High school diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Experience in a medical environment preferred.
• Completion of a healthcare-related certificate program preferred.
• Transferable skills from call center, customer service, or clerical work are a plus.
• Bilingual abilities are a plus.

Responsibilities

• Provide clerical support, manage patient records, schedule appointments, and handle patient inquiries.
• Serve as first point of contact for patients, family members and visitors with excellent customer service.
• Collaborate with medical staff, management, and patients to ensure delivery of high-quality care.

Skills

Excellent Customer Service

Bilingual

Education

High School Grad or Equivalent

Associate or Bachelor's Degree (Preferred)

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview

Sentara Norfolk General Hospital Ambulatory Care Clinic is hiring a Full-time Administrative Associate.

Shift/Hours

Full-time, Day Shift, working Monday through Friday.

The Administrative Associate is responsible for various administrative and operational tasks. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care.

Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Education

• High School Grad or Equivalent (Required)
• Associate or Bachelor's Degree (Preferred)

Experience

• Excellent Customer Service (Preferred)
• One year of experience in a medical environment (Preferred)
• Completion of a healthcare-related certificate program (Preferred)
• Transferable skills, for example: one year or more in a call center, customer service application program, or clerical (Preferred)
• Bilingual (Preferred)

Keywords

Administrative Associate, Clerical Support, Receptionist, Call Center

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.53 - $28.86 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.