Administrative Associate

Aston Carter; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Paid time off

Job summary

Aston Carter is seeking an IT Help Desk Analyst to provide frontline support for internal employees. You will be the first point of contact, diagnosing basic issues and guiding users to quick resolutions while documenting steps taken.

This onsite Fargo, ND role offers Tier 1 support via phone, email, and ticketing systems, with emphasis on customer service, accurate troubleshooting, and collaboration with IT teams to keep the organization connected.

Qualifications

• At least 1 year of tech support or help desk experience.
• Strong customer service and communication skills.
• Ability to diagnose and resolve basic technical issues.
• Comfortable assisting users via phone and email.

Responsibilities

• Provide Tier 1 technical support via phone, email, and ticketing systems.
• Troubleshoot network connectivity and internet outage issues.
• Coordinate with providers to open and manage service tickets.
• Set up, configure, maintain, and remove voicemail accounts.
• Document requests, steps, and resolutions accurately.
• Escalate complex issues to appropriate teams when needed.
• Deliver outstanding customer service while resolving issues efficiently.

Skills

Customer service

Technical support

Communication skills

Troubleshooting

Education

Tools

Active Directory

Microsoft Azure

PowerShell scripting

Networking concepts

Job description

IT Help Desk Analyst

Location: Onsite in Fargo, ND Schedule: Full-Time

Launch Your IT Career with a Team That Makes an Impact

Are you passionate about technology and helping others solve problems? We're seeking an IT Help Desk Analyst to provide frontline technical support for internal employees across the organization. This is an excellent opportunity for someone with customer service and technical support experience who enjoys troubleshooting, learning new technologies, and delivering exceptional support. In this role, you'll be the first point of contact for IT-related issues, helping employees stay connected and productive while gaining hands‑on experience with networking, Active Directory, Microsoft technologies, and enterprise support environments.

What You'll Do

• Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
• Troubleshoot network connectivity and internet outage issues.
• Coordinate with internet and circuit providers to open and manage service tickets.
• Set up, configure, maintain, and remove voicemail accounts.
• Document support requests, troubleshooting steps, and resolutions accurately.
• Escalate more complex issues to appropriate teams when necessary.
• Deliver outstanding customer service while resolving technical issues efficiently.

What We're Looking For

Required Qualifications

At least 1 year of experience providing technical support, help desk support, or IT-focused customer service. Strong customer service and communication skills. Ability to diagnose and resolve basic technical issues. Strong attention to detail and documentation skills. Comfortable supporting users over the phone and through email.

Preferred Qualifications

Experience with Active Directory. Exposure to Microsoft Azure. Basic PowerShell scripting experience. Familiarity with networking concepts and troubleshooting connectivity issues. Job Type & Location This is a Contract to Hire position based out of Fargo, ND.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location This is a Contract to Hire position based out of Fargo, ND.

Application Deadline This position is anticipated to close on Nov 2, 2026.

Workplace Type This is a fully onsite position in Fargo,ND.

About Aston Carter

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.