Administrative Assistant- Switchboard Operator

Pullman Regional Hospital; Renton (WA); On-site; USD 28,000 - 45,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Health Savings Account

Paid Leave Time

Employer Paid Life Insurance

Long-Term Disability

Retirement with Employer Matching Con

Voluntary Benefits that include: Life

Job summary

Pullman Regional Hospital is seeking a Switchboard Operator to accurately route calls and support payer enrollment and credentialing tasks in a fast-paced setting.

You will manage a high volume of calls with attention to detail, provide friendly customer service, and assist with clerical duties such as document scanning and records entry. Monday–Friday 8am–5pm, base pay $20.46–$32.84 hourly, healthcare benefits included.

Qualifications

• High school diploma or equivalent.
• Exceptional communication skills to interact with patients and colleagues.
• Excellent organizational skills to manage multiple tasks efficiently.
• Meticulous attention to detail to ensure accuracy.

Responsibilities

• Answer incoming calls for Pullman Regional Hospital.
• Efficiently connect callers to the appropriate extension.
• Provide exceptional customer service.
• Assist with clerical tasks (scanning documents into EMR, filing).
• Obtain information from agencies to complete projects and reports.
• Conduct audits to ensure accuracy and completeness.
• Maintain punctual and regular attendance.

Skills

Communication

Organization

Attention to detail

Multitasking

Education

High school diploma

Tools

Phone system

Job description

Pay Range

The base pay range for this position is $20.46-$32.84 Hourly however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Job Title

Switchboard Operator

Work Schedule for this Position

Monday - Friday 8am - 5pm

Company Statement

Pullman Regional is an innovative, patient-focused, multi-disciplinary based work environment where all members of the team contribute to the exceptional care of our patients and the community.

Position Overview

Receive and accurately route phone calls through the organization’s telephone system in a timely, professional, and friendly manner. Must be able to handle a high volume of calls while maintaining careful attention to detail and accuracy. Must be reliable as this is a high-performance role. Credentialing Services tasks to include payer enrollment, revalidations, and other miscellaneous tasks as required by payers.

A Day in the Life

Answer incoming calls for Pullman Regional Hospital. Efficiently connect callers to the appropriate extension. Provide exceptional customer service. Assist with clerical tasks between phone calls (scanning documents into our electronic medical record, filing, etc.) Obtain information from agencies or sources to complete projects and reports as needed. Conduct audits to ensure the accuracy of completeness of Punctual and regular attendance is essential responsibility. The expectation is that the employee will be present for all scheduled shifts.

About You! This Job is For You if You Have:

High school diploma or equivalent. Exceptional communication skills to interact with patients and colleagues. Excellent organizational skills to manage multiple tasks efficiently. Meticulous attention to detail to ensure accuracy.

A Wow if You Have:

Prior experience with a switchboard or multi-line phone service.

Company Perks

• Medical/Vision
• Dental
• Health Savings Account
• Paid Leave Time
• Employer Paid Life Insurance
• Long-Term Disability
• Retirement with Employer Matching Contributions
• Voluntary Benefits that include: Life Insurance
• Critical Illness
• Accident Insurance
• Short-Term Disability Services
• Discount and EAP Resources

A Few More Important Points

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts

Applicants with disabilities who require assistance or accommodation should contact Human Resources at [e-mail]

Current Pullman Regional Employees:

Pullman Regional Hospital is a critical access hospital with a physician clinic network located in Pullman, Washington, at the heart of the Palouse. We provide an array of treatment and prevention services, each at the forefront of the medical industry designed to provide the most comprehensive benefits to our patients. We're a small hospital known for big ideas and bold visions. More than 500 people are part of the Pullman Regional Hospital family; each and every individual contributes to our stellar reputation.