Administrative Assistant / Receptionist

Hallmark Health Consulting Services; North East (MD); On-site; USD 40,000 - 50,000; Full time

Job summary

Hallmark Health Consulting Services is seeking a professional to manage front desk operations and provide administrative support within a medical facility setting in Maryland. The role involves greeting residents, families, and visitors, handling calls, coordinating meetings, and assisting with documentation and scheduling while upholding strict confidentiality and high customer service standards.

The successful candidate will maintain organized records, support executive leadership, and

Responsibilities

• Greet and assist residents, families, visitors, and staff in a friendly, welcoming, and professional manner.
• Answer incoming calls, direct inquiries, and maintain daily front desk operations.
• Provide administrative and clerical support to the Executive Director and facility leadership.
• Assist with scheduling, correspondence, filing, document preparation, and general office tasks.
• Scan, upload, organize, and maintain medical records and other facility documentation as authorized.
• Assist with coordinating meetings, facility events, appointments, and special projects.
• Communicate effectively with staff, department heads, families, and outside parties.
• Maintain confidentiality, professionalism, organization, and a positive customer service environment.
• Complete assigned tasks accurately, efficiently, and within established deadlines.
• Perform other duties and responsibilities as assigned by the Executive Director or designated supervisor, consistent with operational needs, facility policies, and applicable laws.

Job description

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• * Greet and assist residents, families, visitors, and staff in a friendly, welcoming, and professional manner.
• * Answer incoming calls, direct inquiries, and maintain daily front desk operations.
• * Provide administrative and clerical support to the Executive Director and facility leadership.
• * Assist with scheduling, correspondence, filing, document preparation, and general office tasks.
• * Scan, upload, organize, and maintain medical records and other facility documentation as authorized.
• * Assist with coordinating meetings, facility events, appointments, and special projects.
• * Communicate effectively with staff, department heads, families, and outside parties.
• * Maintain confidentiality, professionalism, organization, and a positive customer service environment.
• * Complete assigned tasks accurately, efficiently, and within established deadlines.
• * Perform other duties and responsibilities as assigned by the Executive Director or designated supervisor, consistent with operational needs, facility policies, and applicable laws.

Additional Expectations

The employee is expected to demonstrate flexibility, initiative, professionalism, and a willingness to assist with evolving administrative and operational needs. Responsibilities may be modified, expanded, or reassigned at management’s discretion, consistent with applicable laws and facility policies.