Telephone Operator

CMP01 Mount Sinai Medical Center of Florida, Inc.; United States; On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Health benefits

Life insurance

Long‑term disability coverage

Healthcare spending accounts

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

On-site housing for select positions

Job summary

Mount Sinai Medical Center of Florida, Inc. is seeking a full-time night-shift Switchboard/Call Center Operator to handle hospital communications. The role includes 11PM-7AM Tuesday to Saturday schedule, with per diem weekend coverage and on-call hours as needed.

Responsibilities focus on prompt, professional call handling, paging staff, and coordinating with multiple departments while maintaining patient privacy and hospital codes. Bilingual Spanish is desirable.

Qualifications

• Education: HS diploma/GED or equivalent experience.
• Experience: Contact Center or office experience preferred.
• Excellent communication skills is essential.

Responsibilities

• Answers all incoming calls, including page phone and switchboard, in a timely manner.
• Handles each call professionally and courteously.
• Follow customer service standards for phone communications as set by department management.
• Answers the Switchboard promptly and avoids queue delays.
• Pages personnel per approved schedule; notifies staff as required by procedures.
• Responds to hospital codes and alerts pertinent staff as needed.
• Monitors alarm indicators and enunciators for locations and notifies personnel.
• Responds immediately to Emergency / 123 lines and notifies staff.
• Records long-distance calls as required and follows privacy policies.

Skills

Excellent communication skills

Bilingual in Spanish

Education

HS diploma/GED

Job description

Position Summary

Full Time Nights - Tuesday to Saturday 11PM-7AM. Per Diem Saturday/Sunday 7AM-3:30PM and Monday to Wednesday On Call, 16-40 Hours per week.

Responsibilities

• Answers all incoming calls, including page phone and switchboard, in a timely manner, placing them on hold as necessary.
• Handles each call in a professional manner and treats callers with respect and courtesy.
• Follows customer service standards for phone communications as set by department management based on Customer Service training session and materials.
• Answers the Switchboard in a timely manner and doesn’t let calls wait in queue.
• Requests the assistance of other departments with a call rather than blind transferring calls to unaware recipients.
• Pages all personnel based upon approved schedule as needed.
• Understands and interprets all hospital codes and identifies communication action for each code.
• Responds to hospital codes and notifies all pertinent hospital personnel as required by department procedures.
• Monitors alarm indicators and enunciators for hospital locations and notifies appropriate personnel.
• Immediately answers Emergency / 123 lines and responds immediately by notifying the appropriate staff.
• Demonstrates a strong sense of urgency to all emergency calls.
• Assists staff and patients with long‑distance calls as authorized in established department procedures.
• Records the required information on the long‑distance log sheet.
• Follows medical center's policy regarding releasing any patient information.

Qualifications

• Education: HS diploma/GED or equivalent experience.
• Experience: Contact Center or office experience preferred.
• Excellent communication skills.
• Bilingual in Spanish desired.

Benefits

• Health benefits
• Life insurance
• Long‑term disability coverage
• Healthcare spending accounts
• Retirement plan
• Paid time off
• Pet insurance
• Tuition reimbursement
• Employee assistance program
• Wellness program
• On‑site housing for select positions and more!