Administrative Assistant - Ministry Support

The Summit Church; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

The Summit Church in Durham, NC is seeking an Administrative Assistant for Ministry Support to lead the front office operations, supervise the reception team, and provide administrative support to ministries within the Ministry Support group.

The role requires strong organizational skills, discretion, and a hospitable approach reflecting church values. It is a full-time, on-site position with a 40-hour workweek and responsibilities spanning office logistics and coordination.

Qualifications

• Experience in an office management, administrative, or operations role
• Strong proficiency in standard office software and technology platforms as well as standard office equipment
• Excellent written and verbal communication skills
• Demonstrated ability to supervise and develop support staff
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• High level of integrity, discretion, and professionalism
• Ability to work independently with minimal supervision while remaining a collaborative team member
• Warm, welcoming demeanor that reflects the hospitality of the church
• Experience in customer service is preferred
• Flexible and adaptable
• Able to creatively solve problems.
• Notary or willingness to become one
• A member of the Summit Church or willing and able to become a member.

Responsibilities

• Manage the front office: train and supervise the reception team, ensure that all staff and guests are provided a great first impression, update current protocol and resources and communicate changes, create new protocol and resources as needed, and communicate with staff about office closures.
• Be the hub of general church knowledge; answer all types of general and random questions from everyone inside and outside the church.
• Supervise and support receptionist staff, providing coaching, scheduling, and day-to-day direction
• Serve as second-level phone support, handling escalated calls with professionalism and care
• Coordinate with the security team to ensure a safe and welcoming environment for staff, volunteers, and guests
• Identify current operational systems that are not working well and initiate solutions.
• Manage office and kitchen supply inventory, including ordering and stocking supplies as needed, kitchen supplies.
• Manage postage and stationary budgets, oversee ordering and stock, including working with outside vendors.
• Receive mail and packages, and organize and manage the flow of the package room.
• Assist the Ministry Support team with various tasks including but not limited to resourcing meetings, Ramp reports (when able and not at the expense of core job responsibilities), and managing legal documentation when necessary.
• Assist the Executive Director of Ministry Support and Executive Director of HR and Accounting with expense reporting, documentation, and related administrative needs
• Handle sensitive information with the utmost discretion and integrity

Skills

Office management

Administrative experience

Communication skills

Problem solving

Discretion and integrity

Customer service

Notary (willing to become one)

Church member or willing to become one

Office software proficiency

Tools

Office software

Job description

Job Details: Job Location: Central - Durham, NC 27703, Position Type: Full Time, Summary of Position

The Administrative Assistant for Ministry Support is responsible for fulfilling the vision of The Summit Church through directing the mission and functionality of the front office and providing administrative, operational and logistical support to the various ministries within the Ministry Support team. The ideal candidate is highly organized, a natural problem-solver, and deeply committed to serving others with grace and professionalism.

Qualifications and Requirements

• Proven experience in an office management, administrative, or operations role
• Strong proficiency in standard office software and technology platforms as well as standard office equipment
• Excellent written and verbal communication skills
• Demonstrated ability to supervise and develop support staff
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• High level of integrity, discretion, and professionalism
• Ability to work independently with minimal supervision while remaining a collaborative team member
• Warm, welcoming demeanor that reflects the hospitality of the church
• Experience in customer service is preferred
• Flexible and adaptable
• Able to creatively solve problems.
• Notary or willingness to become one
• A member of the Summit Church or willing and able to become a member.

Responsibilities

• Manage the front office: train and supervise the reception team, ensure that all staff and guests are provided a great first impression, update current protocol and resources and communicate changes, create new protocol and resources as needed, and communicate with staff about office closures.
• Be the hub of general church knowledge; answer all types of general and random questions from everyone inside and outside the church.
• Supervise and support receptionist staff, providing coaching, scheduling, and day-to-day direction
• Serve as second-level phone support, handling escalated calls with professionalism and care
• Coordinate with the security team to ensure a safe and welcoming environment for staff, volunteers, and guests
• Identify current operational systems that are not working well and initiate solutions.
• Manage office and kitchen supply inventory, including ordering and stocking supplies as needed, kitchen supplies.
• Manage postage and stationary budgets, oversee ordering and stock, including working with outside vendors.
• Receive mail and packages, and organize and manage the flow of the package room.
• Assist the Ministry Support team with various tasks including but not limited to resourcing meetings, Ramp reports (when able and not at the expense of core job responsibilities), and managing legal documentation when necessary.
• Assist the Executive Director of Ministry Support and Executive Director of HR and Accounting with expense reporting, documentation, and related administrative needs
• Handle sensitive information with the utmost discretion and integrity

Churchwide Events

The hours for this position are expected to be 40 hours per week. As one church that meets in many locations, there are several times throughout the year that Summit holds church-wide events in an effort to do whatever it takes to reach all people. All staff members are expected to serve at these church-wide events regardless of the positions they hold.

Such events include, but are not limited to: Easter services, church-wide prayer meetings, Good Friday service, and Christmas services. Serving expectations will be communicated in advance of each event.